Service Request Ticket - # 71411

Service Request Information

CONTACT Name Grider, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 01, 2019 12:56 PM
Department Disability Access Services Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171070[Edit Inv] (opens in a new window) Bldg/Room SSC 105
Service Tag CSTFRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSTFRP2 Location Second Front Desk

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; transfer from W#20120887: ZoomText Mag/Reader v10 VISA2012003435, TextAloud 3 VISA2012003434, Prism Video Format Converter Plus MPEG2 Ed. VISA2013003980, Techsmith Camtasia Studio v8.4 VISA2013003981 UPGRADED to Camtasia 2020 Education v.20 VISA2019011097 order #11892 MAY2020 SR# 75952; MathType v6.9 WIN VISA2014004355, ABBYY FineReader Pro. Edition v.11 P0090073 upgraded MARCH2015 to Abbyy Fine Reader Pro v12.0 P0096745; Camtasia 2024(remove before reimage)

Wired NIC 54:BF:64:5D:1A:73

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Apr 08, 2019 02:07 PM 
Status changed from (2) Scheduled to (5) Completed
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Peter Puettmann Apr 08, 2019 02:07 PM 
delivered
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Gino Salazar Apr 05, 2019 08:30 AM 
Task reassigned to Peter Puettmann.
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Reggie Johnson Apr 03, 2019 02:19 PM 
Status changed from (1) Pending to (2) Scheduled
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Reggie Johnson Mar 07, 2019 03:49 PM 
cpu is imaged and ready for delivery. Still needs 
zoomtext. sent email for availability.
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Peter Puettmann Mar 03, 2019 07:05 PM 
BEEN STICKED
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Shandelle Plasker Mar 03, 2019 03:37 PM 
Task reassigned to UCS Tech.
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Shandelle Plasker Mar 03, 2019 03:37 PM 
Imaging on Faculty stand up desk
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Shandelle Plasker Mar 03, 2019 01:25 PM 
Task reassigned to Shandelle Pepper.
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Robbie Downin Mar 01, 2019 12:56 PM 
GFA SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to APSC 405
New items: W#20171070[Edit Inv] (computer), W#20171152[Edit Inv] (monitor)
Old items: W#20120887[Edit Inv] (computer), W#20120888[Edit Inv] (monitor)
Software transfer: ZoomText Mag/Reader v10, TextAloud 3, Prism Video Format Converter Plus MPEG2 Ed., Techsmith Camtasia Studio v8.4, MathType v6.9, ABBYY Fine Reader Pro v12.0
Items will be on the GFA shelf in 013 with their equipment setup sheet
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