Service Request Ticket - # 71429

Service Request Information

CONTACT Name Nail, Ike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2019 11:01 AM
Department Creative Arts/Music Phone 88341
Location Email naili@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170821[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro 15in 2.8GHzQuad i7, SpcGry #MPTR
Serial No. C02WF101HTD5 Location parts pile

CPU Intel Core i7(2.8GHz quad, 6MB L3 cache)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2017006552;

Wireless NIC 8C:85:90:CF:EC:51


Bluetooth NIC 8C:85:90:D2:2C:5A

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Mar 06, 2019 04:35 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Mar 06, 2019 04:35 PM 
Went over there, his problem was fixed with John's method
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John Rushing Mar 06, 2019 08:40 AM 
Task reassigned to Giovanni Salazar.
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John Rushing Mar 04, 2019 04:01 PM 
I left a voice message with him.  Told him to 
try rebooting because Mac's will ask for 
usernames and passwords if they are logged in 
off campus and then brought here.  If they 
reboot the computer will get a token from AD 
and it will not ask for the username and 
password.
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Gino Salazar Mar 04, 2019 03:30 PM 
Task reassigned to John Rushing.
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Gino Salazar Mar 04, 2019 02:17 PM 
Task reassigned to Giovanni Salazar.
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Brighton Bohnenkamp Mar 04, 2019 11:01 AM 
says holding for authentication and asks for a 
password before printing each document to miles
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