Service Request Ticket

Service Request Information

CONTACT	Name	Boyle, Gabrielle	Date	Mar 04, 2019 02:19 PM
	Department	Student Engagement	Phone	88303
	Location		Email	boyleg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180670 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox WorkCentre 6515/DN AIO Color Laser Printer
	Serial No.	5AV810327F	Location	PDR
	Model	6515/DN	Hostname	coordinator.wou.edu
	Notes	Print, Scan, Copy, Fax; Print Res: 1200x2400 dpi, Print Speed: 30 ppm (Simplex), Optical Scan Res: 600x600 dpi; Max Doc Size: 8.5x14in, Duplex Printing; 50-Sheet Single-Pass Duplex ADF; 250-Sheet Input & 50-Sheet Bypass Trays; Color Touchscreen; Easy-Access USB Port; Recommended Monthly Print Volume: Up to 3,000 pages; USB 3.0 and Ethernet Connectivity;IP:140.211.118.8	Ink/Toner Refill	106R03473 Standard Capacity Cyan Print Cartridge, 106R03474 Standard Capacity Magenta Print Cartridge, 106R03475 Standard Capacity Yellow Print Cartridge, 106R03476 &Standard Capacity Black Print Cartridge;
	Wired NIC	9C:93:4E:6F:17:4B

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Mar 29, 2019 08:59 AM	**This is an email** Does 11 am work for you? Thank you, Shandelle	Add Attachment
Shandelle Plasker	Mar 29, 2019 08:59 AM	**This is an email** Sure, what time?	Add Attachment
Shandelle Plasker	Mar 29, 2019 08:40 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Mar 29, 2019 08:40 AM	**This is an email** Hi Gabrielle, I was wondering if you were in today and had time for me to come down and set up your all in one printer to the network. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Mar 19, 2019 12:47 PM	**This is an email** Okay, I will see you then. Shandelle	Add Attachment
Shandelle Plasker	Mar 19, 2019 12:47 PM	**This is an email** 1pm would be great!	Add Attachment
Shandelle Plasker	Mar 19, 2019 12:37 PM	**This is an email** Hi Gabrielle, How about Thursday sometime after lunch? Shandelle	Add Attachment
Shandelle Plasker	Mar 19, 2019 12:36 PM	**This is an email** Shandelle, I got word that my new printer is in! Can we set up an appointment to get that installed when you're ready?! I'm so excited! Thanks! Gabrielle Boyle	Add Attachment
Robbie Downin	Mar 04, 2019 02:19 PM	NEW EQUIP SETUP: Deliver Xerox WorkCentre 6515/DN AIO Color Laser Printer to Werner Univ Center 121A [order #11074] New items: W#20180670 (printer) Hooks up to W#20141169 ? New items will be on inventory shelf	Add Attachment