Service Request Ticket - # 71433

Service Request Ticket - # 71433

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Kunze, Linda	Date	Mar 04, 2019 02:50 PM
	Department	Behavioral Sciences Division	Phone	88344
	Location		Email	kunzel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140712 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7P9WD42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7P9WD42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFER from 20110132- HLM 7 WIN license from VISA2012003381
	Wired NIC	98:90:96:D6:8D:8A

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Tracking

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Apr 29, 2019 03:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Apr 29, 2019 03:54 PM	Looks like everything is good	Add Attachment
Yumin Chen	Apr 10, 2019 11:51 AM	Waiting for user experience feedback.	Add Attachment
Yumin Chen	Apr 10, 2019 11:06 AM	Emailed to the person. Debi Brannan and the W# is 20140712	Add Attachment
Yumin Chen	Apr 10, 2019 10:47 AM	The CPU function properly, clean the temp files and disk. Suggest reimage if still slow.	Add Attachment
Yumin Chen	Apr 04, 2019 04:03 PM	Contacting	Add Attachment
Yumin Chen	Apr 03, 2019 09:19 AM	**This is an outgoing email** Hi Linda, We were just following up with you regarding a service request that we have for you. (#71433) Description: slow computer We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Yumin Chen UCS	Add Attachment Public
Yumin Chen	Mar 25, 2019 04:40 PM	Unable to find the CPU, not in her desk	Add Attachment
Yumin Chen	Mar 14, 2019 01:00 PM	3/19 After 10am	Add Attachment
Yumin Chen	Mar 13, 2019 03:35 PM	Thursday after 12	Add Attachment
Yumin Chen	Mar 08, 2019 04:03 PM	Office closed after 3 pm.	Add Attachment
Yumin Chen	Mar 08, 2019 04:02 PM	Office closed.	Add Attachment
Megan Thibeault	Mar 07, 2019 01:15 PM	Task reassigned to Yumin Chen.	Add Attachment
Brighton Bohnenkamp	Mar 04, 2019 02:50 PM	**This is an email** Hello ~ This computer, 20140712, is very slow and sluggish. The professor is really hoping to have it either upgraded or fixed soon. Can someone please come over and take a look? It is located in Todd 333. Let me know if she is not there when you arrive. I can let you in her office. Thank you!	Add Attachment