Service Request Ticket

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Service Request Information

CONTACT	Name	Gayle, Rian	Date	Mar 04, 2019 03:04 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	gayler@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180732 (opens in a new window)	Bldg/Room	WUC 111
	Service Tag	FRH10W2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	FRH10W2	Location	Zoomtext Station - swapped w/ W#20180201
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; Zoomtext transferred from W#20120145; UPGRADED to ZOOMTEXT 2019 UCS2018009028 (WIN 10) MAY2019 SR71434; Sonocent
	Wired NIC	6C:2B:59:D0:EE:C8

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	May 23, 2019 11:07 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Megan Thibeault	May 23, 2019 11:07 AM	Done	Add Attachment
Tricia Flaherty	May 21, 2019 02:13 PM	ZOOMTEXT 2019 UPGRADE for ST/WIN10 can be found at: T:\ZoomText\ZoomText for WIN\ZoomText 2019	Add Attachment
Megan Thibeault	May 13, 2019 12:05 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	May 13, 2019 12:05 PM	Done, just waiting on the new Zoomtext licenses	Add Attachment
Megan Thibeault	May 06, 2019 03:42 PM	CPU installed, emailed Rian to license Sonocent and Zoomtext will not license, I've reached out to their support, waiting to hear back. Zoomtext has a 30 day trial so right now we are okay.	Add Attachment
Megan Thibeault	Apr 16, 2019 09:21 AM	Contact changed from Tricia Flaherty to Rian Gayle.	Add Attachment
Megan Thibeault	Apr 16, 2019 09:21 AM	Emailed Rian, waiting on his response for the additional software.	Add Attachment
Megan Thibeault	Apr 16, 2019 08:40 AM	Going to wuc today.	Add Attachment
Reggie Johnson	Apr 05, 2019 02:27 PM	Task reassigned to Megan Eichler.	Add Attachment
Reggie Johnson	Apr 05, 2019 02:27 PM	Back on inventory counter	Add Attachment
Reggie Johnson	Apr 05, 2019 02:26 PM	Couldn't serialize zoomtext with the serial code in the t drive.	Add Attachment
Reggie Johnson	Apr 05, 2019 01:02 PM	Image and set up complete. Zoomtext is installed.	Add Attachment
Reggie Johnson	Apr 04, 2019 01:13 PM	imaging on stand up desk	Add Attachment
Megan Thibeault	Apr 04, 2019 11:04 AM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Apr 04, 2019 11:04 AM	I will add additional software and do the setup, if you can just get it imaged please.	Add Attachment
Robbie Downin	Apr 03, 2019 03:15 PM	Task reassigned to Megan Eichler.	Add Attachment
Robbie Downin	Apr 03, 2019 03:09 PM	These are arrived and ready for imaging	Add Attachment
Tricia Flaherty	Apr 02, 2019 09:46 AM	on order NEW cpu W#20180732 and monitor W#20180733 for Zoomtext station in WUC111 due to arrive Wednesday 4- 3-2018	Add Attachment
Tricia Flaherty	Mar 20, 2019 09:31 AM	Changing W# of station and monitor due to swap with Admin CAshiers/parking will update once new station is available	Add Attachment
Tricia Flaherty	Mar 19, 2019 11:18 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Robbie Downin	Mar 04, 2019 03:05 PM	Computer will have Zoomtext v10 transfered	Add Attachment
Robbie Downin	Mar 04, 2019 03:04 PM	NEW EQUIP SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC) W#20180201 and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ W#20180291 to Werner Univ Center 111 New items: W#20180201 (computer), W#20180291 (monitor) Old items: W#20120145 (computer), W#20090084 (monitor) This will replace the one normal computer station in the lab, station D1 Items will be on the back inventory shelf until space is cleared on the main one	Add Attachment