Service Request Ticket - # 71434

Service Request Information

CONTACT Name Gayle, Rian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2019 03:04 PM
Department Disability Access Services Phone 88250
Location Email gayler@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20180732[Edit Inv] (opens in a new window) Bldg/Room WUC 111
Service Tag FRH10W2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. FRH10W2 Location Zoomtext Station - swapped w/ W#20180201

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938; Zoomtext transferred from W#20120145; UPGRADED to ZOOMTEXT 2019 UCS2018009028 (WIN 10) MAY2019 SR71434; Sonocent

Wired NIC 6C:2B:59:D0:EE:C8


TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public

Entered by Date Memo
Megan Thibeault May 23, 2019 11:07 AM
Status changed from (3) Order in Process to (5) Completed
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Megan Thibeault May 23, 2019 11:07 AM
Done
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Tricia Flaherty May 21, 2019 02:13 PM
ZOOMTEXT 2019 UPGRADE for ST/WIN10 can be found 
at:  T:\ZoomText\ZoomText for WIN\ZoomText 2019
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Megan Thibeault May 13, 2019 12:05 PM
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault May 13, 2019 12:05 PM
Done, just waiting on the new Zoomtext licenses 
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Megan Thibeault May 06, 2019 03:42 PM
CPU installed, emailed Rian to license Sonocent
and Zoomtext will not license, I've reached out to
their support, waiting to hear back. Zoomtext has
a 30 day trial so right now we are okay. 
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Megan Thibeault Apr 16, 2019 09:21 AM
Contact changed from Tricia Flaherty to Rian Gayle.
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Megan Thibeault Apr 16, 2019 09:21 AM
Emailed Rian, waiting on his response for the
additional software. 
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Megan Thibeault Apr 16, 2019 08:40 AM
Going to wuc today. 
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Reggie Johnson Apr 05, 2019 02:27 PM
Task reassigned to Megan Eichler.
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Reggie Johnson Apr 05, 2019 02:27 PM
Back on inventory 
counter
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Reggie Johnson Apr 05, 2019 02:26 PM
Couldn't serialize 
zoomtext with the 
serial code in the t 
drive. 
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Reggie Johnson Apr 05, 2019 01:02 PM
Image and set up 
complete. Zoomtext is 
installed.
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Reggie Johnson Apr 04, 2019 01:13 PM
imaging on stand up desk
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Megan Thibeault Apr 04, 2019 11:04 AM
Task reassigned to Reggie Johnson.
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Megan Thibeault Apr 04, 2019 11:04 AM
I will add additional software and do the setup,
if you can just get it imaged please. 
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Robbie Downin Apr 03, 2019 03:15 PM
Task reassigned to Megan Eichler.
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Robbie Downin Apr 03, 2019 03:09 PM
These are arrived and ready for imaging
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Tricia Flaherty Apr 02, 2019 09:46 AM
on order NEW cpu W#20180732[Edit Inv] and monitor W#20180733[Edit Inv]
for Zoomtext station in WUC111 due to arrive Wednesday 4-
3-2018
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Tricia Flaherty Mar 20, 2019 09:31 AM
Changing W# of station and monitor due to swap with 
Admin CAshiers/parking will update once new station is 
available
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Tricia Flaherty Mar 19, 2019 11:18 AM
Task reassigned to Tricia Flaherty.
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Robbie Downin Mar 04, 2019 03:05 PM
Computer will have Zoomtext v10 transfered
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Robbie Downin Mar 04, 2019 03:04 PM
NEW EQUIP SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC) W#20180201[Edit Inv] and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ W#20180291[Edit Inv] to Werner Univ Center 111
New items: W#20180201[Edit Inv] (computer), W#20180291[Edit Inv] (monitor)
Old items: W#20120145[Edit Inv] (computer), W#20090084[Edit Inv] (monitor)
This will replace the one normal computer station in the lab, station D1
Items will be on the back inventory shelf until space is cleared on the main one
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