Service Request Ticket - # 71465

Service Request Information

CONTACT Name Henkels, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 07, 2019 09:48 AM
Department Social Science Phone 88544
Location Email henkelm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170873[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #Z0UK
Serial No. FVFWN2ZXHV2H Location PDR Pile

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC 88:E9:FE:63:E2:75


Bluetooth NIC 88:E9:FE:60:2F:AC

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Mar 08, 2019 02:54 PM 
Status changed from (2) Scheduled to (5) Completed
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Alix Karkanen Mar 08, 2019 02:52 PM 
returned at 2:52
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Peter Puettmann Mar 07, 2019 10:55 AM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Mar 07, 2019 10:07 AM 
Status changed from (1) Pending to (2) Scheduled
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Megan Thibeault Mar 07, 2019 10:02 AM 
****This is an email****
YIKES!

I teach at noon. How long will this take? We could
do it at 2-3, if that's okay. Or another time if
necessary.

Thanks for the notice.
Mark
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Megan Thibeault Mar 07, 2019 09:56 AM 
****This is an outgoing email****
Hi Mark,

We were just emailing you regarding a service
request that we have for you. (#71465)

 Real-time protection has been disabled on a computer.

We got an alert that Sophos (our antivirus system)
is not working correctly on your laptop. When
would be a good time for a tech to stop by and get
this fixed. 

Thanks,
Megan Eichler
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Public
Megan Thibeault Mar 07, 2019 09:51 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Megan Thibeault Mar 07, 2019 09:51 AM 
Doesn't look like sophos is installed correctly.

Tamper code
039081813715
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Megan Thibeault Mar 07, 2019 09:48 AM 
Sophos Central Event Details for Western Oregon
University

What happened: Real-time protection has been
disabled on a computer.

Where it happened: W20170873

User associated with device: W20170873\henkelm

How severe it is: High
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