Service Request Ticket

Service Request Information

CONTACT	Name	Cloud, Jaime	Date	Mar 07, 2019 11:05 AM
	Department	Behavioral Sciences Division	Phone	89211
	Location		Email	cloudj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160532 (opens in a new window)	Bldg/Room	BELL 209
	Service Tag		Description	Apple iMac 27-in with Retina 5K Display #Z0RT
	Serial No.	D25SR07TGG7V	Location	Loaner - Robin Smith
	CPU	Intel Core i5(3.2GHz Quad-core)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; SPSS from StudentTech license
	Wired NIC	A8:60:B6:14:EB:54
	Wireless NIC	28:F0:76:64:A7:20
	Bluetooth NIC	28:F0:76:64:A7:21

TECHS	Submitted by	Peter Puettmann	Contact	ppuett16@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Mar 20, 2019 01:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Mar 20, 2019 01:33 PM	This is good	Add Attachment
Tricia Flaherty	Mar 20, 2019 11:29 AM	20160532 choose auth code to match version installed can be v24 or v25 if wanting to upgrade T:\Spss\CAMPUS_STD_AUTHUSER_SPSS_STAT_AMOS	Add Attachment
Gino Salazar	Mar 19, 2019 04:29 PM	They hit me back, they will be in their office from 10-12 tomorrow	Add Attachment
Gino Salazar	Mar 19, 2019 04:26 PM	Sent email	Add Attachment
Gino Salazar	Mar 19, 2019 04:25 PM	Will recontact the user	Add Attachment
Peter Puettmann	Mar 15, 2019 07:59 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Peter Puettmann	Mar 15, 2019 07:59 AM	Hey i missed him can you try and recontact for another time? thanks!	Add Attachment
Peter Puettmann	Mar 07, 2019 11:05 AM	his spss software needs re-licensing	Add Attachment