Service Request Ticket - # 71470

Service Request Information

CONTACT Name Givens, Merryn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 07, 2019 12:37 PM
Department Disability Access Services Phone 88250
Location Email givensm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180644[Edit Inv] (opens in a new window) Bldg/Room APSC 405
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. SFVFY2EYUHV29 Location PDR- Merryn Givens- replaced with 20240413

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.14 (Mojave) Software MSDesktopEdOffice201*MAC XXXX2018007938;

Wireless NIC 38:F9:D3:65:98:AB


Bluetooth NIC 38:F9:D3:4E:5D:F6

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Mar 21, 2019 12:35 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Mar 21, 2019 12:35 PM 
Inventory is up to date.
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Shina Oladiti Mar 20, 2019 05:20 PM 
Delivered! The usb-c mobile dock is not working. I might need 
to change that. Brought back her old laptop and it’s in my 
desk.
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Shina Oladiti Mar 20, 2019 02:53 PM 
Task reassigned to Shina Oladiti.
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Shina Oladiti Mar 20, 2019 02:16 PM 
****This is an email****
I'm in ODS today at 4:00 if that works, or
tomorrow morning from 8 a.m. until 11 a.m and then
in the afternoon from 3-4:30
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Shina Oladiti Mar 20, 2019 02:02 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Mar 20, 2019 02:02 PM 
****This is an outgoing email****
Hi Merryn,

I need some additional information regarding
service request #71470

Description: GFA SETUP: 13in MacBook Pro
W#20180644[Edit Inv] to APSC 405 for Merryn Givens

I am checking to know when is a good time to come
in for the delivery of your laptop. 

Please, backup all your files/documents in your
old machine. Also, note that we would keep your
old machine for two weeks before we wiped it. 

Regards,

Shina
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Public
Shina Oladiti Mar 20, 2019 02:00 PM 
Prepped and ready for delivery. It is back on the
inventory counter.
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Shina Oladiti Mar 19, 2019 03:12 PM 
Imaging on my desk
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Robbie Downin Mar 07, 2019 12:37 PM 
GFA SETUP: Deliver Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A to APSC 405
New items: W#20180644[Edit Inv] (MacBook Pro)
Old items: W#20131010[Edit Inv] (MacBook Air)
Items will be on inventory counter.
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