Service Request Ticket

Service Request Information

CONTACT	Name	Grider, Sarah	Date	Mar 07, 2019 12:55 PM
	Department	Disability Access Services	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171072 (opens in a new window)	Bldg/Room	SSC
	Service Tag	CSSHRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSSHRP2	Location	DAS Student Use
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; TRANSFER FROM W#20130670 MAR2019 SR#71471 ZoomText v9.1 MAG/RDR from P0080238
	Wired NIC	54:BF:64:5D:1D:84

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Apr 08, 2019 02:07 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Apr 08, 2019 02:07 PM	delivered	Add Attachment
Gino Salazar	Apr 05, 2019 08:30 AM	Task reassigned to Peter Puettmann.	Add Attachment
Reggie Johnson	Apr 03, 2019 02:16 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Apr 03, 2019 02:16 PM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Apr 03, 2019 02:16 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Mar 25, 2019 10:46 AM	Machine is back on the inventory counter.	Add Attachment
Shina Oladiti	Mar 22, 2019 01:45 PM	ZoomText is not installed yet, they need to upgrade the license. I asked her to get in touch with Tricia to have that down. Machine is prepped, the only thing left is ZoomText	Add Attachment
Shina Oladiti	Mar 19, 2019 03:12 PM	Imaging on standup desk......	Add Attachment
Robbie Downin	Mar 07, 2019 12:55 PM	NEW EQUIP SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) & Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to APSC 405 New items: W#20171072 (computer), W#20171154 (monitor) Old items: W#20130670 (computer), W#20130671 (monitor), W#20130687 (monitor) Software transfer: ZoomText v9.1 Items will be on inventory counter	Add Attachment