Service Request Ticket

Service Request Information

CONTACT	Name	Gayle, Rian	Date	Mar 07, 2019 03:47 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	gayler@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130843 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43Y8V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43Y8V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 from P0094150; Previous software at this station location(oldW#20030859): ABBYY FineReader Pro v8 and PDF Transformer from P0058354, To be transferred from W#20090305:Text Aloud v2.0 from VISA2005/04/1203:04:18, NaturalReader ED Sliver with Spanish and French voices from VISA2011002696; FEB2015 ABBYY FineReader Pro v12 from P0095648, MARCH2015 Camtasia Studio WIN v.8.5.0 from VISA2014004415 & TextAloud v3.0.79 WIN from VISA2014004414
	Wired NIC	34:17:EB:A5:4F:A8

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Mar 08, 2019 04:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Mar 08, 2019 04:52 PM	done	Add Attachment
Megan Thibeault	Mar 08, 2019 08:11 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Mar 07, 2019 03:47 PM	They have 5 licenses to Fine Reader Pro and have it on these machines: 20120887 20130844 20130729 They need it added to 20130843	Add Attachment