Service Request Ticket - # 71479

Service Request Information

CONTACT Name Lane, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 08, 2019 04:33 PM
Department Bookstore Phone 88664
Location Email lanem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20071025[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P4515x Laser Printer #CB516A#ABA
Serial No. CNDY105524 Location PDR

Model CB516A Hostname
Notes The original printer for Bookstore W#20071018 was swapped with this one due to an long RMA process Ink/Toner Refill

Wired NIC 00:1B:78:27:D0:2F

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Mar 12, 2019 10:47 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Mar 12, 2019 10:47 AM 
Let him know that the best desition is to buy a 
replacement.

The issue is most likely a maintenance kit. 
Sent him were to buy one but let him know this 
may not fix it since its an older machine.
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Shandelle Plasker Mar 12, 2019 09:35 AM 
Task reassigned to Shandelle Pepper.
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Alix Karkanen Mar 08, 2019 04:33 PM 
****This is an email****
Tag: 20071025[Edit Inv]
HP LaserJet P4515x
Location: Bookstore

Printer experiencing print quality issues. 
Could someone take a look to determine the 
issue to see if the issue is being caused by a 
replaceable part, or if we need to replace the 
unit?

Thanks,
Mark
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