Service Request Ticket - # 71490

Service Request Information

CONTACT Name Wenzel, Alicia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 11, 2019 04:03 PM
Department Education & Leadership Phone 88668
Location Email wenzela@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150178[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3H7Y362 Description Dell Latitude E7250 touch(i7-5600U, 8GB RAM 256HD)
Serial No. 3H7Y362 Location PDR

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license XXXX2015004715; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAY2017; NVivo 11 Pro for WIN VISA2016006336 MAY2017; Snagit 2019 Single user License Education MAC/WIN VISA2018008744 *also share with 2nd station W#20100617 for Alicia's use only MAR2019 SR#;

Wired NIC 20:47:47:EE:04:9E


Wireless NIC DC:53:60:38:0D:E4


Bluetooth NIC DC:53:60:38:0D:E8

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Mar 12, 2019 03:17 PM 
Status changed from (2) Scheduled to (5) Completed
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Megan Thibeault Mar 12, 2019 03:17 PM 
Installed on her laptop and desktop.
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Megan Thibeault Mar 12, 2019 02:07 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Megan Thibeault Mar 12, 2019 02:06 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault Mar 12, 2019 02:06 PM 
****This is an email****
I am in my office now and will be here until 4pm
if you can come over. 

Or, Wednesday 3/13 from 12:45-1:30

Other options are possible but this is immediate.

Alicia
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Megan Thibeault Mar 12, 2019 01:57 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Mar 12, 2019 01:57 PM 
****This is an outgoing email****
Hi Alicia,

We were just following up with you regarding a
service request that we have for you.  (#71490)

Description: INSTALL Snagit 2019 Education Ver.19
on Latitude E7250laptop for Alicia Wenzel RWEC 224
 (order#11116)

We were wondering what your availability looks
like this week? 

Thanks,
Megan Eichler
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Public
Tricia Flaherty Mar 11, 2019 04:03 PM 
Install for Alicia Wenzel on primary station PC laptop 201590178 
and  secondary station PC tower W#20100617[Edit Inv] for her use only; 
installer and software key can be found here under 
VISA2018008744 T:\Snagit\Snagit2019WINMACv19
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