Service Request Ticket - # 71491

Service Request Ticket - # 71491

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Service Request Information

CONTACT	Name	Wenzel, Marcus	Date	Mar 11, 2019 04:07 PM
	Department	Education & Leadership	Phone	89125
	Location		Email	wenzelm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140715 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7PB3F42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Snagit 2019 Single user License Education MAC/WIN VISA2018008744 *also share with 2nd station W#20170840 for Marcuss use only MAR2019 SR#;
	Wired NIC	98:90:96:D6:B2:54

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 13, 2019 09:52 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	Mar 13, 2019 09:51 AM	installed on both laptop and cpu!	Add Attachment
Megan Thibeault	Mar 12, 2019 02:41 PM	Would 9:30am work?	Add Attachment
Megan Thibeault	Mar 12, 2019 02:14 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Mar 12, 2019 02:14 PM	**This is an email** Hi Megan, I'll be on campus all day tomorrow (Wed) and Thursday of this week. Would either of those days work? If so, my office is RWEC 258. Much obliged, Marcus	Add Attachment
Megan Thibeault	Mar 12, 2019 02:14 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Mar 12, 2019 01:57 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Mar 12, 2019 01:57 PM	**This is an outgoing email** Hi Marcus, We were just following up with you regarding a service request that we have for you. (#71491) Description: INSTALL Snagit 2019 Education Ver.19 on PC desktop W#20140715 for Marcus Wenzel RWEC 115 (order#11116) We were wondering what your availability looks like this week? Thanks, Megan Eichler	Add Attachment Public
Tricia Flaherty	Mar 11, 2019 04:07 PM	Install for Marcus Wenzel on primary station W#20140715 PC desktop and secondary station W#20170840 PC laptop for his use only; installer and software key can be found here under VISA2018008744 T:\Snagit\Snagit2019WINMACv19	Add Attachment