Service Request Ticket - # 71499

Service Request Information

CONTACT Name Tankersley, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 12, 2019 11:03 AM
Department Creative Arts Phone 89658
Location Email tankersley@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20110515[Edit Inv] (opens in a new window) Bldg/Room ITC 103
Service Tag Description Dell ST2421L 24 inch widescreen LCD
Serial No. MX0TPDTP742621AV1HAU Location Digital Fabrication Backroom with Laser Cutter
TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Apr 03, 2019 02:08 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Apr 03, 2019 02:08 PM 
Advised Daniel to sign into adobe CC using 
credentials and to click on update to update apps 
from adobe cc.
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Reggie Johnson Mar 20, 2019 08:56 AM 
Task reassigned to Reggie Johnson.
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Peter Puettmann Mar 12, 2019 04:46 PM 
Task reassigned to UCS Tech.
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Peter Puettmann Mar 12, 2019 04:46 PM 
all it needs left is updates on its Adobe Software
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Megan Thibeault Mar 12, 2019 01:23 PM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Mar 12, 2019 01:19 PM 
We should talk to Daniel about upgrading this
station to Windows 10, we need to figure out all
the software loaded on this machine to make sure
it works in 10.
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Peter Puettmann Mar 12, 2019 01:17 PM 
got the admin rights thing figured out. its doing
windows updates right now and locked under my
account. after windows updates, will do the adobe
stuff.
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Alix Karkanen Mar 12, 2019 11:03 AM 
****This is an email****
Hello,

I would like to request some help with one of 
our PCs, WOU # 20110515[Edit Inv]. It's located in ITC 
103A.

Could we please:
Download and install any new Windows updates 
available.
Download and install the newest possible 
versions of Adobe Illustrator, Photoshop, and 
Acrobat.
Find a way for non-admin users to be able to 
access the Materials Database for the laser 
cutter hooked up to this machine. This takes 
place within the UCP app, which is the control 
software for the laser cutter. Currently, non-
admin users get an error message when trying to 
access the Materials Database function of this 
software.
Anytime today could work, from now until 3:15. 
I will be at lunch from 11:30 to 12:30 or so.

If today doesn't work, is someone available on 
Thursday?

Thank you!
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