Service Request Ticket - # 71506

Service Request Information

CONTACT Name Dukes, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 12, 2019 12:31 PM
Department VP Student Affairs Phone 88221
Location Email dukesg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180679[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. SFVFY2FVZHV29 Location Loaner || Loaner Shelf

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.14 (Mojave) Software MSDesktopEdOffice201*MAC XXXX2018007938;

Wireless NIC 38:F9:D3:6D:91:C8


Bluetooth NIC 38:F9:D3:5C:F8:A1

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Mar 25, 2019 11:35 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Mar 25, 2019 11:34 AM 
Laptop delivered and gave admin right. Inventory
up to date.
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Megan Thibeault Mar 25, 2019 08:10 AM 
Task reassigned to Shina Oladiti.
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Shina Oladiti Mar 19, 2019 01:37 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Mar 19, 2019 01:37 PM 
Status changed from (1) Pending to (2) Scheduled
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Alix Karkanen Mar 19, 2019 10:54 AM 
****This is an email****
Thank you for your e-mail message.

I will be out of the office until March 25, 
2019.  I will be checking my e-mail during this 
time, but I may not be able to respond 
immediately.  If this is a matter which needs 
immediate assistance, please call our office at 
503-838-8221.  Otherwise I will respond to your 
e-mail as I am able while I am away.

Thank you
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Yumin Chen Mar 19, 2019 10:54 AM 
Items will be on the inventory shelf.
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Yumin Chen Mar 19, 2019 10:53 AM 
****This is an outgoing email****
Hi Gary,

I need some additional information regarding 
service request #71506

Description: NEW EQUIP SETUP: 13in MacBook Pro 
W#20180679[Edit Inv] to Werner Univ Center 203B for Gary 
Dukes

Your new MacBook Pro is ready! What time is good 
for us to come to setup?

Yumin
UCS
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Public
Yumin Chen Mar 19, 2019 10:50 AM 
Done. Ready to deliver
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Yumin Chen Mar 19, 2019 10:50 AM 
Imaging on the counter
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Tricia Flaherty Mar 18, 2019 04:54 PM 
he has SR#71336 for an older PC laptop W#20091091[Edit Inv] that 
this is to replace in my queue that I will close once this is 
delivered
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Robbie Downin Mar 12, 2019 12:31 PM 
NEW EQUIP SETUP: Deliver Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A W#20180679[Edit Inv] to Werner Univ Center 203B for Gary Dukes [order #11127]
New items: W#20180679[Edit Inv] (MacBook Pro)
Old items: 20091091[Edit Inv] (laptop)
No additional software
Items will be on inventory shelf
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