Service Request Ticket

Service Request Information

CONTACT	Name	Rodarte, Emerita	Date	Mar 12, 2019 04:18 PM
	Department	The Research Institute	Phone	88238
	Location		Email	rodartee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110664 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP OfficeJet Pro 8100 ePrinter #CM752A#B1H
	Serial No.	CN2111K1MG	Location	PDR
	Model	CM752A	Hostname
	Notes	Up To 20 ppm Black/16 ppm Color Borderless Printing Up To 8.5x11" Automatic Duplex Printing Ethernet & Wi-Fi Connectivity Print From Mobile Devices ePrint Compatible W-Fi MAC Address: 2C:76:8A:C4:EA:2E	Ink/Toner Refill	BLK-HP950 Colors-Cyan, Magenta and yellow HP951
	Wired NIC	2C:76:8A:CE:E4:26

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Mar 20, 2019 11:28 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Gino Salazar	Mar 20, 2019 11:28 AM	She's good!	Add Attachment
Gino Salazar	Mar 19, 2019 04:24 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Gino Salazar	Mar 19, 2019 04:24 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Gino Salazar	Mar 15, 2019 09:03 AM	Sent email to reschedule	Add Attachment
Megan Thibeault	Mar 13, 2019 07:33 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Emma Feldman	Mar 12, 2019 04:18 PM	**This is an email** We have one teacher, Emerita Rodarte, who is having trouble adding the copier/printer to her computer. I helped her and it shows it is added but it is not printing. The computer for Emerita which is having problems adding the copier is 20101316 Any time before 12 noon would be great. If not, after 2:30 before 3:45. Thank you.	Add Attachment