Service Request Ticket - # 71511

Service Request Ticket - # 71511

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Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Mar 12, 2019 04:46 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180329 (opens in a new window)	Bldg/Room	HL Reference Desk
	Service Tag		Description	Xerox Versalink C600/DNM Color Printer XPPS
	Serial No.	9RA681058	Location	HL REF 5 Lab Printer( replaces W#20130048)
	Model	C600/DNM	Hostname	hlref5.wou.edu
	Notes	XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; STUDENT TECH(XPPS); IP ADDRESS:140.211.112.47	Ink/Toner Refill	Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416
	Wired NIC	9C:93:4E:8A:49:50

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Mar 13, 2019 11:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Mar 13, 2019 11:01 AM	**This is an email** Hi Chris, Ref 5 needed new feed rollers which I just came down and installed. They were extremely bare so I am 99% percent sure this was the cause of the jamming issue. Please let me know if the issue persists. Shandelle	Add Attachment
Shandelle Plasker	Mar 13, 2019 11:01 AM	Needed new feed rollers.	Add Attachment
Shandelle Plasker	Mar 13, 2019 10:16 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Emma Feldman	Mar 12, 2019 04:46 PM	He said that it is jammed pretty bad again and this is the printer that techs have come out multiple times to fix. He wants someone to come check it out. They turned it off for now just to be safe.	Add Attachment