Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Trisha	Date	Mar 13, 2019 10:42 AM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120368 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	B6BSVV1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 21010 from P0087063
	Wired NIC	18:03:73:32:4D:90

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
John Rushing	Jun 18, 2020 03:02 PM	Task reassigned to Self Resolved.	Add Attachment
John Rushing	Jun 18, 2020 03:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Mar 14, 2019 11:16 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Shina Oladiti	Mar 14, 2019 11:14 AM	Assigned loaner with WOU#20130877 until the new equipment is ready. User: John Wilkins Room: SHCC 208	Add Attachment
Shina Oladiti	Mar 13, 2019 02:09 PM	Stopped by to take a look at the machine. Re-sat all the peripheral and it came up for a while but have restart multiple times it stops working again. Brought it in for more troubleshooting.	Add Attachment
Shina Oladiti	Mar 13, 2019 01:18 PM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	Mar 13, 2019 10:42 AM	CPU in room 208 of the health center is not turning on. It lights up and makes a sound but nothing happens. The room will be open all day today and after 11 tomorrow	Add Attachment