Service Request Ticket - # 71520

Service Request Information

CONTACT Name Nail, Ike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 13, 2019 02:22 PM
Department Creative Arts/Music Phone 88341
Location Email naili@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20170321[Edit Inv] (opens in a new window) Bldg/Room HWC Lobby
Service Tag Description Xerox Phaser 3260/DNI Monochrome Laser Printer
Serial No. K8A249210 Location Front Desk

Model 3260/DNI Hostname hw-sweats
Notes up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack; IP ADDRESS:140.211.78.63 Ink/Toner Refill Standard Capacity Print Cartridge: 1,500 pages** 106R02775 High Capacity Print Cartridge: 3,000 pages** 106R02777 Drum Cartridge: 10,000 pages*** 101R00474

Wired NIC 9C:93:4E:3B:9F:69

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Mar 20, 2019 11:21 AM 
Status changed from (2) Scheduled to (5) Completed
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Reggie Johnson Mar 20, 2019 11:21 AM 
task completed
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Reggie Johnson Mar 19, 2019 08:14 AM 
****This is an outgoing email****
Hi Ike,

I need some additional information regarding service 
request #71520

Description: *3/14 10am* trouble searching on website

When is a good date and time for a UCS Tech to visit 
your office and complete this task?

Thanks,

Reggie
UCS Tech
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Public
Megan Thibeault Mar 14, 2019 09:29 AM 
Task reassigned to Reggie Johnson.
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Brighton Bohnenkamp Mar 13, 2019 02:22 PM 
Having trouble searching on the website pulls up 
google page and can't find what he is looking for. 
Probably user error might be helpful to have 
someone walk him through it
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