Service Request Ticket

Service Request Information

CONTACT	Name	Eyster, Gabriela	Date	Mar 14, 2019 11:51 AM
	Department	Facilities Services	Phone	89388
	Location		Email	eysterg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161101 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	J8JL2H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	J8JL2H2	Location	SLGFA
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; AUTODESK Architecture Engineering Construction Collection Multi-user ELD Annual Subscription 04/19/2018-04/18/2019 network license 1 seat; TRANE Trace 700 VISA2018007975; Microsoft Project Standard 2016 UCS201800TBA OCT2018 SR#69899 ; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019;
	Wired NIC	D4:81:D7:D8:3B:BE
	Wireless NIC	00:28:F8:FE:0A:BF

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Mar 14, 2019 03:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Mar 14, 2019 03:34 PM	Okay got this setup and good	Add Attachment
Gino Salazar	Mar 14, 2019 03:10 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Mar 14, 2019 03:09 PM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Mar 14, 2019 03:09 PM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Mar 14, 2019 03:09 PM	Internet works but needs H drive mapped now	Add Attachment
Yumin Chen	Mar 14, 2019 01:32 PM	**This is an outgoing email** Hi Gabriela, I need some additional information regarding service request #71525 Description: No Wifi on Laptop Away From Dock I re-connected the WOU-Secure wifi as the default wifi connection, let me know if that solves your problem. Thanks! Yumin UCS	Add Attachment Public
Yumin Chen	Mar 14, 2019 01:18 PM	Connected to the Wou-secure.	Add Attachment
Yumin Chen	Mar 14, 2019 01:00 PM	Task reassigned to Yumin Chen.	Add Attachment
Alix Karkanen	Mar 14, 2019 11:51 AM	When Gabriela takes her laptop away from the doc, it will not connect to the wifi.	Add Attachment