Service Request Ticket - # 71528

Service Request Information

CONTACT Name Bales, Amanda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 14, 2019 02:38 PM
Department Business Services Phone 89473
Location Email balesa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171073[Edit Inv] (opens in a new window) Bldg/Room WEL 180
Service Tag CSHHRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSHHRP2 Location Amanda Bales, Mailroom Specialist

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:4B:A8:74

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Apr 18, 2019 12:13 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Apr 18, 2019 12:13 PM 
donr
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Megan Thibeault Apr 16, 2019 07:30 AM 
Task reassigned to Peter Puettmann.
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Reggie Johnson Apr 11, 2019 11:39 AM 
****This is an email****
So, on second thought I can reinstall all of the 
software, I just need to have enough notice to 
have my system down. If we can reschedule this 
for anytime after 12:00 Tuesday - Friday next 
week, that would be ideal. 

Thanks!
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Reggie Johnson Apr 11, 2019 10:08 AM 
****This is an outgoing email****
Hi Amanda,

I need some additional information regarding 
service request #71528

Description: GFA SETUP: OptiPlex 7050 W#20171073[Edit Inv] & 
24in monitor W#20171155[Edit Inv] to ITC 111 for A. Bales

Your new equipment is ready. Please reply to this 
email with your software information and I will 
start working on that right away. Thanks for your 
time.

Reggie
UCS Tech
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Public
Reggie Johnson Apr 10, 2019 04:06 PM 
Task reassigned to UCS Tech.
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Reggie Johnson Apr 10, 2019 04:02 PM 
image and set up is complete. Ready for delivery. 
Sending email for availability.
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Reggie Johnson Apr 09, 2019 10:53 AM 
imaging on stand up desk
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Tricia Flaherty Apr 08, 2019 12:53 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Apr 08, 2019 12:53 PM 
I am moving these to Inventory Counter in ITC008 
please discuss the mailroom software with Kyle 
Morrell(UCS/Housing)
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Robbie Downin Mar 14, 2019 02:38 PM 
NEW EQUIP SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) W#20171073[Edit Inv] & Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ W#2171155 to ITC 111
New items: W#20171073[Edit Inv] (computer), W320171155 (monitor)
Old items: W#20130882[Edit Inv] (computer), W#20130961[Edit Inv] (monitor), W#20130962[Edit Inv] (monitor)
No software to transfer
Items will be on GFA shelf until they're properly ordered
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