Service Request Ticket - # 71530

Service Request Information

CONTACT Name Bales, Amanda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 14, 2019 02:57 PM
Department Business Services Phone 89473
Location Email balesa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171074[Edit Inv] (opens in a new window) Bldg/Room WEL 180
Service Tag CSGJRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSGJRP2 Location Mailroom Student #1

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:4B:AA:C0

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Apr 18, 2019 12:15 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Apr 18, 2019 12:15 PM 
done
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Megan Thibeault Apr 16, 2019 07:29 AM 
Task reassigned to Peter Puettmann.
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Reggie Johnson Apr 10, 2019 04:06 PM 
Task reassigned to UCS Tech.
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Reggie Johnson Apr 10, 2019 04:06 PM 
****This is an outgoing email****
Hi Amanda,

I need some additional information regarding service 
request #71530

Description: GFA SETUP: OptiPlex 7050 W#20171074[Edit Inv] & 
24in monitor W#20171160[Edit Inv] to ITC 111 for A. Bales

You have two new equipment set ups that are set up 
and ready to be delivered, including order 71528. 
When is a good date and time for a UCS Tech to visit 
your office and set up your new equipment?


Thanks,

Reggie
UCS Tech
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Public
Reggie Johnson Apr 10, 2019 04:03 PM 
Imaged and set up is complete. Sending email for 
availability.
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Tricia Flaherty Apr 08, 2019 12:53 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Apr 08, 2019 12:53 PM 
I am moving these to Inventory Counter in ITC008 
please discuss the mailroom software with Kyle 
Morrell(UCS/Housing)
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Robbie Downin Mar 14, 2019 02:57 PM 
NEW EQUIP SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) W#20171074[Edit Inv] & Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ W#20171160[Edit Inv] to ITC 111
New items: W#20131074[Edit Inv] (computer), W#20171160[Edit Inv] (monitor)
Old items: W#20130883[Edit Inv] (computer), W#20091122[Edit Inv] (monitor)
no software to transfer
items will be on GFA shelf until properly ordered
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