Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Mar 15, 2019 01:28 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20120369 (opens in a new window)	Bldg/Room	WUC
	Service Tag		Description	Dell UltraSharp U2312H 23 Inch Monitor
	Serial No.	CN0T9MJ37444527UBUZL	Location	Student's Office #2

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Emma Feldman	Mar 22, 2019 09:46 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Emma Feldman	Mar 22, 2019 09:46 AM	Task reassigned to Self Resolved.	Add Attachment
Emma Feldman	Mar 22, 2019 09:46 AM	He emailed this morning and said that he is able to access his J drive now so we don't need to go over there!	Add Attachment
Emma Feldman	Mar 21, 2019 04:06 PM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	Mar 18, 2019 09:12 AM	**This is an email** Sorry it took me so long to get back to you, I had to check with my supervisor what time we were meeting on Friday first. So if it would be alright, could someone come by at noon on Friday to check it out? The computer is located in room 208 in the student health and counseling center.	Add Attachment
Brighton Bohnenkamp	Mar 18, 2019 09:12 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Emma Feldman	Mar 15, 2019 01:28 PM	Contact Info: Jonathan West jwest15 jwest15@mail.wou.edu	Add Attachment Public
Emma Feldman	Mar 15, 2019 01:28 PM	He is able to get into the J drive but is having issues locating files he has saved. Needs to be manually mapped to the drive. Waiting for his response on availability and location.	Add Attachment