Service Request Ticket

Service Request Information

CONTACT	Name	Moreland, Casie	Date	Mar 18, 2019 08:19 AM
	Department	College of Liberal Arts and Sciences	Phone	88954
	Location		Email	morelandc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130540 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WG9FZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C7:F9:52

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Apr 23, 2019 12:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Apr 23, 2019 12:55 PM	Task reassigned to Reggie Johnson.	Add Attachment
Robbie Downin	Mar 18, 2019 02:32 PM	New SR71548 for GFA replacement	Add Attachment
Tricia Flaherty	Mar 18, 2019 11:52 AM	Assigning new PC desktop to replace W#20130540 with new PC desktop, does anyone know the monitor W#? it will need to be updated in inventory when brought back. My guess is W#20130509	Add Attachment
Megan Thibeault	Mar 18, 2019 08:54 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Megan Thibeault	Mar 18, 2019 08:54 AM	W20130540 will not boot just beeps. Can Casie get a GFA?	Add Attachment
Megan Thibeault	Mar 18, 2019 08:23 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Mar 18, 2019 08:23 AM	Loaner W20130890-need to update in inventory and loaner and checkouts	Add Attachment
Brighton Bohnenkamp	Mar 18, 2019 08:19 AM	Computer is beeping, she has had trouble with this in the past but it started again	Add Attachment