Service Request Ticket

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Service Request Information

CONTACT	Name	Moreland, Casie	Date	Mar 18, 2019 02:27 PM
	Department	College of Liberal Arts and Sciences	Phone	88954
	Location		Email	morelandc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171075 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSHFRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSHFRP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:AA:1E

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Apr 10, 2019 10:47 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Apr 10, 2019 10:47 AM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Gino Salazar	Apr 10, 2019 10:47 AM	Forgot to add, her loaner was 20130890 and the monitor I brought back was 20130509	Add Attachment
Gino Salazar	Apr 10, 2019 10:45 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Apr 10, 2019 10:07 AM	Delivered and brought back the loaner!	Add Attachment
Shina Oladiti	Apr 09, 2019 11:26 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Shina Oladiti	Apr 09, 2019 11:25 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Peter Puettmann	Apr 08, 2019 03:22 PM	left vm	Add Attachment
Megan Thibeault	Apr 08, 2019 02:45 PM	Status changed from (2) Scheduled to (6) Ready to Deliver	Add Attachment
Gino Salazar	Apr 05, 2019 12:23 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Apr 05, 2019 12:23 PM	Resending email	Add Attachment
Megan Thibeault	Apr 04, 2019 08:23 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Reggie Johnson	Apr 03, 2019 03:39 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Reggie Johnson	Apr 03, 2019 02:29 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Apr 03, 2019 02:29 PM	**This is an outgoing email** Hi Casie, I need some additional information regarding service request #71548 Description: GFA SETUP: OptiPlex 7050 W#20171075 & 24in monitor W#20171161 to Maaske 312 for C. Moreland Your new equipment is ready. When is a good date and time for a UCS Tech to visit your office and complete this task? We would also like to advise you to back up your personal files from your old desktop. Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Mar 20, 2019 03:20 PM	**This is an outgoing email** Hi Casie, I need some additional information regarding service request #71548 Description: GFA SETUP: OptiPlex 7050 W#20171075 & 24in monitor W#20171161 to Maaske 312 for C. Moreland Your new equipment is ready. When is a good date and time for a UCS Tech to visit your office and complete this task? We would also like to advise you to back up your personal files from your old desktop. Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Mar 20, 2019 03:16 PM	Cpu is imaged and ready for delivery. Back on inventory counter.	Add Attachment
Shina Oladiti	Mar 19, 2019 03:11 PM	Imaging on standup desk......	Add Attachment
Robbie Downin	Mar 18, 2019 02:27 PM	NEW EQUIP SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) & Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to Maaske 312 New items: W#20171075 (computer), W#20171161 (monitor) Old items: 20130540 (computer) No software to transfer Items will be on inventory counter	Add Attachment