Service Request Ticket

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Service Request Information

CONTACT	Name	Givens, Merryn	Date	Mar 18, 2019 03:20 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	givensm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130789 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	71WZ312	Description	Dell Latitude 3340, 1.60GHz, 3M cache
	Serial No.	71WZ312	Location	going to PDR
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	Windows 7 Pro, 64 bit	Software
	Wired NIC	B8:2A:72:A1:A5:5C
	Wireless NIC	E8:2A:EA:31:E8:A4
	Bluetooth NIC	E8:2A:EA:31:E8:A8

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Apr 03, 2019 04:12 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Reggie Johnson	Apr 03, 2019 04:11 PM	Reimaged cpu and installed updates. Returned to Merryn's desk. Task complete	Add Attachment
Gino Salazar	Apr 03, 2019 03:41 PM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Apr 02, 2019 10:13 AM	Imaging on stand up desk	Add Attachment
Megan Thibeault	Mar 28, 2019 02:20 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Mar 28, 2019 02:20 PM	**This is an email** Merryn Kennard 12:59 PM (1 hour ago) to Megan It's fine to upgrade it to windows 10. There is nothing on the machine that needs to be backed up. Thanks! Merryn Givens	Add Attachment
Megan Thibeault	Mar 25, 2019 02:26 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Mar 25, 2019 02:26 PM	Emailed with Merryn about moving to Windows 10, she has not responded to me yet.	Add Attachment
Megan Thibeault	Mar 21, 2019 08:41 AM	Laptop is in the out box	Add Attachment
Megan Thibeault	Mar 21, 2019 08:41 AM	**This is an email** Good morning Merryn, I have the laptop ready that you dropped off the other day. Is there a good time for me to drop it off or I can leave it at the front desk for you to pick up when its convenient for you. W20130789 is currently running Windows 7 and we are working on getting all Windows 7 machines to Windows 10 when spring term is over could we get this laptop to upgrade it? Thanks, Megan	Add Attachment
Megan Thibeault	Mar 21, 2019 08:24 AM	going to do the prefetch cmd that Ellis showed me yesterday to help with booting. The laptop is running way better. Letting Merryn know that we need to update this laptop to Windows 10 before next December.	Add Attachment
Megan Thibeault	Mar 21, 2019 08:19 AM	going to do the prefetch cmd that Ellis showed me yesterday to help with booting. Laptop is running way better.	Add Attachment
Megan Thibeault	Mar 19, 2019 04:02 PM	Did Windows Updates, system updates, uninstalled the multiple versions of office. Updated browsers, VLC player, installed Adobe DC.	Add Attachment
Megan Thibeault	Mar 19, 2019 09:13 AM	Task reassigned to Megan Eichler.	Add Attachment
Alix Karkanen	Mar 18, 2019 03:20 PM	Merryn dropped off a laptop saying that its been running very slow. Computer is in the in box, needs returned before spring term starts	Add Attachment