Service Request Ticket - # 71561

Service Request Information

CONTACT Name Hinzman, Melissa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2019 12:06 PM
Department Student Success & Advising Office Phone 89354
Location Email hinzmanm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171077[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag CSHDRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSHDRP2 Location Front Desk

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:4B:AA:92

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Mar 22, 2019 04:36 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Shina Oladiti Mar 22, 2019 04:36 PM 
Inventory is updated accordingly.
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Shina Oladiti Mar 22, 2019 04:33 PM 
Setup completed!
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Shina Oladiti Mar 22, 2019 11:55 AM 
Task reassigned to Shina Oladiti.
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Shina Oladiti Mar 22, 2019 09:55 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Shina Oladiti Mar 22, 2019 09:55 AM 
Task reassigned to UCS Tech.
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Shina Oladiti Mar 22, 2019 09:54 AM 
****This is an outgoing email****
Hi Melissa ,

I need some additional information regarding
service request #71561

Description: GFA SETUP: OptiPlex 7050 W#20171077[Edit Inv] &
24in monitor W#20171163[Edit Inv] to SAC Front Desk for M.
Hinzman

I would like to let you know that your computer is
ready to be delivered/setup. Let us know when is a
good time to come in for the delivery/setup.

As this computer is replacing an old one. Please,
backup your files/documents to avoid lost of data.

Regards,

Shina
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Public
Shina Oladiti Mar 22, 2019 09:39 AM 
Prepped and ready for delivery. It is back on the
inventory counter. Gave admin right to Melissa.
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Shina Oladiti Mar 19, 2019 03:11 PM 
Imaging on standup desk......
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Robbie Downin Mar 19, 2019 12:06 PM 
GFA SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) W#20171077[Edit Inv] and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ W#20171163[Edit Inv] to SAC Front Desk
New items: W#20171077[Edit Inv] (computer), W#20171163[Edit Inv] (monitor)
Old items: W#20130530[Edit Inv] (computer), W#20130499[Edit Inv] (monitor), W#20090633[Edit Inv] (monitor)
No software to transfer.
Items will be on inventory counter.
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