Service Request Ticket - # 71562

Service Request Ticket - # 71562

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Mar 19, 2019 12:36 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180201 (opens in a new window)	Bldg/Room	WEL 115C
	Service Tag	7627HQ2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	7627HQ2	Location	Cashier's Window
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:85:E6

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 29, 2019 08:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Mar 29, 2019 08:11 AM	Update inventory accordingly. Megan has the thin client.	Add Attachment
Yumin Chen	Mar 28, 2019 05:02 PM	Task reassigned to Shina Oladiti.	Add Attachment
Yumin Chen	Mar 28, 2019 05:02 PM	The thin client and old monitor is on UCS	Add Attachment
Yumin Chen	Mar 28, 2019 05:02 PM	Delivered and setup.	Add Attachment
Yumin Chen	Mar 28, 2019 05:02 PM	Task reassigned to Yumin Chen.	Add Attachment
Tricia Flaherty	Mar 28, 2019 04:22 PM	fyi monitor is on counter as well but in box	Add Attachment
Shina Oladiti	Mar 22, 2019 08:10 AM	It is back on the inventory counter close to Tricia's desk.	Add Attachment
Shina Oladiti	Mar 20, 2019 12:05 PM	Running an update presently. No additional software required.	Add Attachment
Shina Oladiti	Mar 19, 2019 03:06 PM	Imaging on standup desk......	Add Attachment
Megan Thibeault	Mar 19, 2019 01:41 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Mar 19, 2019 01:41 PM	There is a VDI station here, we will need Paul to swap the port from private to public IP. Can you get this CPU image started, please	Add Attachment
Robbie Downin	Mar 19, 2019 12:36 PM	NEW EQUIP SETUP: Deliver Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to Admin 102D (cashier windows) New items: W#20180201 (computer), W#20180291 (monitor) Old items: W#20140124 (thin client), W#20080159 (monitor) It's going to the window station closest to the parking lot, should be the only one that currently has a thin client. New items are on the back inventory table for now.	Add Attachment