Service Request Ticket - # 71564

Service Request Information

CONTACT Name Holmes, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2019 02:05 PM
Department College of Education Phone 88731
Location Email holmesh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180662[Edit Inv] (opens in a new window) Bldg/Room RWEC 159
Service Tag 5JG3WT2 Description Dell Latitude 5490 8th Gen i7-8650U 1.9GHZ quad
Serial No. 5JG3WT2 Location Heather Holmes ,Deaf Blind Interp. Co-Project Dir.

CPU Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; UPGRADE Camtasia 2019 v.19 renewal on VISA2019010451 SR#75403[Camtasia 2018] & upgrade SnagIt to 2019 VISA2018008695; UPGRADE-ABLE to Camtasia 2020 under Maint#1553361 VISA2019010451(expires 02-13-2021) MAY2020;

Wired NIC C8:F7:50:43:09:08


Wireless NIC D0:C6:37:D4:BD:68

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti May 03, 2019 08:41 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti May 03, 2019 08:41 AM 
Done!
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Shina Oladiti May 01, 2019 11:45 AM 
She said she is working on the old one presently
and i will check back with her on the old machine.
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Megan Thibeault May 01, 2019 09:33 AM 
Task reassigned to Shina Oladiti.
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Gino Salazar Apr 23, 2019 10:06 AM 
Sent email about helping her back her stuff up
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Reggie Johnson Apr 19, 2019 03:08 PM 
needs help backing up her cpu.
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Gino Salazar Apr 19, 2019 08:06 AM 
Sending another email
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Shina Oladiti Apr 09, 2019 11:24 AM 
Left VM.
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Reggie Johnson Apr 04, 2019 01:28 PM 
back on inventory counter
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Reggie Johnson Apr 04, 2019 01:27 PM 
****This is an outgoing email****
Hi Heather,

I need some additional information regarding service 
request #71564

Description: NEW EQUIP SETUP: Latitude 5490 
W#20180662[Edit Inv] & 2 external storage items to RWEC 159 
for H. Holmes

Your new equipment is prepared and ready for 
delivery. When is a good date and time for a UCS 
Tech to visit your office and complete this task? 

Thank,

Reggie
UCS Tech
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Public
Reggie Johnson Apr 03, 2019 03:38 PM 
Task reassigned to UCS Tech.
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Reggie Johnson Apr 03, 2019 03:38 PM 
Cpu is imaged and ready for set up. Just waiting 
for windows updates
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Reggie Johnson Apr 03, 2019 02:27 PM 
imaging on stand up desk
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Tricia Flaherty Mar 20, 2019 11:45 AM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Mar 20, 2019 11:45 AM 
This was ordered and took over a month to receive from 
DELL so the sooner we can get it going out to Heather the 
better.  I made it high priority for this reason
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Tricia Flaherty Mar 20, 2019 11:44 AM 
license info recorded on  see T:\camtasia\Camtasia_Ed_ 
2018_v18
and    T:\Snagit\Snagit2019WINMACv19
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Robbie Downin Mar 19, 2019 02:05 PM 
NEW EQUIP SETUP: Deliver Dell Latitude 5490 8th Gen i7-8650U 1.9GHZ quad W#20180662[Edit Inv] & WD 4TB MyPassport Ultra USB3.0 Type­C External HDW#20180663[Edit Inv] & SanDisk 2TB 
Extreme Portable USB3.1 Type-C Ext SSD W#20180660[Edit Inv] to RWEC 159 [order #10346]
New items: W#20180662[Edit Inv] (laptop), W#20180660[Edit Inv] (external SSD), W#20180663[Edit Inv] (external HDD)
Old items: W#20160890[Edit Inv] (laptop)
Software transfer & upgrade: Camtasia, SnagIt (make sure these are removed from the old machine)
Check with them before delivery for any other software.
Items will be on inventory shelf (the external pieces will be in the bag)
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