Service Request Ticket

Service Request Information

CONTACT	Name	Pratt, Kristen	Date	Mar 20, 2019 01:42 PM
	Department	Education & Leadership	Phone	89221
	Location		Email	prattk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170679 (opens in a new window)	Bldg/Room	RWEC 133
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	D25W80KFJ1G9	Location	Kristen Pratt, TT Asst Professor
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; ATLAS.ti 8 for MAC Educational Single User VISA2018007864; EndNote X9 MAC/WIN license UCS2018008743 MAR2019 SR# ;
	Wired NIC	78:7B:8A:C7:3E:B1
	Wireless NIC	24:F6:77:02:F7:C0
	Bluetooth NIC	24:F6:77:02:F7:C1

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 22, 2019 02:20 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Mar 22, 2019 02:20 PM	Done!	Add Attachment
Shina Oladiti	Mar 22, 2019 01:13 PM	Task reassigned to Shina Oladiti.	Add Attachment
Gino Salazar	Mar 22, 2019 12:28 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Mar 22, 2019 12:28 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Gino Salazar	Mar 22, 2019 12:28 PM	We need to go into her office (she's not there) and install it on her computer	Add Attachment
Gino Salazar	Mar 21, 2019 03:41 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Mar 21, 2019 07:28 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Gino Salazar	Mar 20, 2019 03:49 PM	They're available all day Friday	Add Attachment
Gino Salazar	Mar 20, 2019 02:31 PM	Sent email!	Add Attachment
Tricia Flaherty	Mar 20, 2019 01:43 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Mar 20, 2019 01:42 PM	EndNote X9 MAC/WIN license from UCS2018008743 software installer and serial info is at: T:\Endnote\ENDNOTEX9	Add Attachment