Service Request Ticket

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Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Mar 20, 2019 02:13 PM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150317 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	6C46J72	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	6C46J72	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715; TRANSFERRED from old desktop W#20120847 FEB2016 SR59330 Adobe Acrobat XI Pro(v.11) from P0093209, Adobe InDesign CS6 (v.8) License from P0093384
	Wired NIC	F8:CA:B8:4E:C4:87
	Wireless NIC	80:00:0B:DB:F1:C8
	Bluetooth NIC	80:00:0B:DB:F1:CC

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Apr 01, 2019 12:03 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Peter Puettmann	Apr 01, 2019 12:03 PM	delivered	Add Attachment
Shina Oladiti	Apr 01, 2019 11:50 AM	Task reassigned to Peter Puettmann.	Add Attachment
Shina Oladiti	Mar 27, 2019 11:36 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Shina Oladiti	Mar 27, 2019 11:36 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Shina Oladiti	Mar 27, 2019 11:36 AM	Prepped and ready for delivery. It is sitting OUTBOX. Get in touch with Nancy on April 1st.	Add Attachment
Shina Oladiti	Mar 27, 2019 11:34 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Shina Oladiti	Mar 27, 2019 11:34 AM	Nancy is out for the rest of the week.	Add Attachment
Shina Oladiti	Mar 27, 2019 11:33 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Mar 25, 2019 08:18 AM	Task reassigned to Yumin Chen.	Add Attachment
Gino Salazar	Mar 22, 2019 12:27 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Mar 22, 2019 12:27 PM	Computer is imaging on stand up desk, just needs after image software and updates	Add Attachment
Gino Salazar	Mar 22, 2019 09:55 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Mar 21, 2019 08:51 AM	**This is an email** Hi Megan, Yes, I believe it had already been reimaged from when Kjerstin had it so all should have been removed. This request is just for the windows 10 upgrade and getting ready to give to Mariah Lane (McKechnie) with Admin priviledges. Thanks for checking, Nancy	Add Attachment
Megan Thibeault	Mar 21, 2019 07:30 AM	**This is an outgoing email** Hi Nancy, We were just following up with you regarding a service request that we have for you. (#71577) Description: 3/20 windows 10 upgrade I just wanted to double check to make sure it is okay to wipe this computer clean and reload Windows 10 on it. All the files needed from it have been moved? Thanks, Megan Eichler	Add Attachment Public
Brighton Bohnenkamp	Mar 20, 2019 02:16 PM	computer in inbox	Add Attachment
Brighton Bohnenkamp	Mar 20, 2019 02:15 PM	lanemm@wou.edu	Add Attachment
Brighton Bohnenkamp	Mar 20, 2019 02:13 PM	Needs machine upgraded to windows 10, it will be reassigned to Mariah Lane and she will need admin rights	Add Attachment