Service Request Ticket

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Service Request Information

CONTACT	Name	Bales, Randy	Date	Mar 21, 2019 10:15 AM
	Department	Facilities Services	Phone	88097
	Location		Email	balesr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171078 (opens in a new window)	Bldg/Room	PP
	Service Tag	CSPCRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSPCRP2	Location	Rainmaster
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	54:BF:64:5D:26:C5

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 22, 2019 01:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Apr 22, 2019 01:57 PM	All done, upgraded Oasis to Laguna. Sending Alan a followup email.	Add Attachment
Megan Thibeault	Apr 03, 2019 10:56 AM	Need to pull files off the old machine, then going to get this setup.	Add Attachment
Reggie Johnson	Mar 27, 2019 02:28 PM	**This is an outgoing email** Hi Randy, I need some additional information regarding service request #71582 Description: GFA SETUP: Dell Optiplex W#20171078 and monitor W#20171164 for RAINMASTER orig: no bootable device found. I emailed you earlier to schedule a data and time for delivery and set up of your computer. I apologize for the confusion but Megan notified me that she is still working on this ticket and needs to work with the company to get the software setup before delivery. A UCS Tech will contact you once this is finished. I'm sorry for the error and I hope you have a good rest of your day. Thanks, Reggie UCS Tech	Add Attachment Public
Brighton Bohnenkamp	Mar 27, 2019 02:10 PM	**This is an email** Megan is helping Alan with this project. When it works for her, it works for us. Let us know when your coming. David	Add Attachment
Megan Thibeault	Mar 27, 2019 01:08 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Mar 27, 2019 01:08 PM	I'm taking care of this task.	Add Attachment
Reggie Johnson	Mar 27, 2019 10:45 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Mar 27, 2019 10:45 AM	**This is an outgoing email** Hi Randy, I need some additional information regarding service request #71582 Description: GFA SETUP: Dell Optiplex W#20171078 and monitor W#20171164 for RAINMASTER orig: no bootable device found. Your new equipment is ready for delivery. When is a good date and time for a UCS Tech to visit your office and set up your new workstation? You should back up all of your personal files, favorites and bookmarks before the installation. Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Mar 27, 2019 10:43 AM	Cpu is set up and ready for delivery. Sending email for availability.	Add Attachment
Megan Thibeault	Mar 26, 2019 08:38 AM	Imaging now on the stand up desk	Add Attachment
Tricia Flaherty	Mar 25, 2019 10:29 AM	Task reassigned to Megan Eichler.	Add Attachment
Tricia Flaherty	Mar 25, 2019 10:20 AM	please add software info to new cpu details(Oasis)	Add Attachment
Tricia Flaherty	Mar 25, 2019 10:18 AM	NEW cpu W#20171078 and new monitor W#20171164 are on inventory counter in ITC008 with GFA setup form to replace Rainmaster station W#20130904	Add Attachment
Megan Thibeault	Mar 25, 2019 08:24 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Megan Thibeault	Mar 25, 2019 08:24 AM	No rush but at some point can we get a GFA for this unit. I can be the contact for this unit.	Add Attachment
Megan Thibeault	Mar 25, 2019 08:23 AM	Hard drive died, replaced with a spare. Oasis can get upgraded for free to run with windows 10.	Add Attachment
Megan Thibeault	Mar 25, 2019 08:21 AM	Done! Need to get the machine upgraded to windows 10!	Add Attachment
Megan Thibeault	Mar 21, 2019 01:39 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Mar 21, 2019 10:27 AM	Machine looks like its in AD, does it have internet?	Add Attachment
Brighton Bohnenkamp	Mar 21, 2019 10:15 AM	getting no log on service available error	Add Attachment