Service Request Ticket - # 71586

Service Request Ticket - # 71586

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Service Request Information

CONTACT	Name	Bradley, Brenda	Date	Mar 21, 2019 12:01 PM
	Department	Mathematics	Phone	88836
	Location		Email	bradleybn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141244 (opens in a new window)	Bldg/Room	WEL 130
	Service Tag	32WHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	32WHV42	Location	Mailroom - UCS imaging table
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Geometer's Sketchpad v5 from VISA2018008830 MAR2019 SR#71586 *can also be used on home station or laptop; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019;
	Wired NIC	98:90:96:D6:02:4E

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 28, 2019 11:16 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Mar 28, 2019 11:16 AM	Done!	Add Attachment
Brighton Bohnenkamp	Mar 28, 2019 10:34 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brighton Bohnenkamp	Mar 28, 2019 10:29 AM	**This is an email** I'm here now for a couple hours.	Add Attachment
Brighton Bohnenkamp	Mar 28, 2019 10:17 AM	**This is an email** Hi, Tricia Flaherty emailed that she has the license for the program. I'll be on campus today for a little while, then maybe tomorrow, definitely Monday morning. My computer ID is W#20141244 in MA307 .	Add Attachment
Megan Thibeault	Mar 28, 2019 07:38 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Mar 25, 2019 08:10 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Tricia Flaherty	Mar 21, 2019 03:28 PM	Sharon Price may be able to allow office access for desktop install	Add Attachment
Megan Thibeault	Mar 21, 2019 01:38 PM	Back on campus next Friday.	Add Attachment
Megan Thibeault	Mar 21, 2019 12:14 PM	**This is an outgoing email** Hi Brenda, We were just following up with you regarding a service request that we have for you. (#71586) Description: INSTALL Geometer Sketchpad v5 on PC desktop W#20141244 for Brenda Bradley Maaske 307 (order#11098) We were wondering when a good time for a tech to come by to get this software installed for you? Thanks, Megan Eichler	Add Attachment Public
Tricia Flaherty	Mar 21, 2019 12:01 PM	secondary contact is Sharon Price in MATH OFFICE T:\Geometer's Sketchpad\Geometer's Sketchpad 5 if he asks about installing on a personal station-- *The license allows for three installs for one named user as long as they are not in use simultaneously and by different users. I will be sending Brenda an email with details for home install	Add Attachment