Service Request Ticket - # 71591

Service Request Information

CONTACT Name Caires-Hurley, Jaclyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 22, 2019 12:39 PM
Department Education & Leadership Phone 89322
Location Email hernandezj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20180707[Edit Inv] (opens in a new window) Bldg/Room RWEC 122
Service Tag Description Vertical Dock for 13in MacBook Pro w/ TB3 (USB-C)
Serial No. V3N1-004-1B83703 Location Jaclyn Hernandez, Asst Professor
TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Alix Karkanen Apr 29, 2019 10:04 AM 
Status changed from (1) Pending to (5) Completed
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Alix Karkanen Apr 29, 2019 09:30 AM 
Status changed from (5) Completed to (1) Pending
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Alix Karkanen Apr 29, 2019 09:30 AM 
Jackie needs a hedge doc installed, and says she 
can't find the cables for it. She is available 
today until 2, or Thursday from 9-2.
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Gino Salazar Apr 24, 2019 02:40 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Apr 24, 2019 02:40 PM 
Delivered!
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Gino Salazar Apr 24, 2019 10:03 AM 
Task reassigned to Giovanni Salazar.
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Brighton Bohnenkamp Apr 18, 2019 09:59 AM 
calling to reschedule next week
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Alix Karkanen Apr 10, 2019 12:19 PM 
Is headed to campus  now. She is available after 
11:30 on Friday, or at 11 on the 18th.
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Peter Puettmann Apr 08, 2019 04:06 PM 
left vm
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Tricia Flaherty Apr 08, 2019 02:56 PM 
Contact changed from Darla Campbell to Jaclyn  Hernandez.
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Tricia Flaherty Apr 08, 2019 02:56 PM 
room location may be RWEC122 now  but not for sure check 
with Teacher Ed staff
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Reggie Johnson Apr 03, 2019 03:28 PM 
Task reassigned to UCS Tech.
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Reggie Johnson Apr 03, 2019 03:28 PM 
Sent email to Jaclyn to schedule set up. Waiting 
for reply
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Reggie Johnson Apr 03, 2019 02:31 PM 
****This is an outgoing email****
Hi Darla,

I need some additional information regarding 
service request #71591

Description: NEW EQUIP SETUP: Vertical Dock 
W#20180707[Edit Inv] to RWEC 115 for Jaclyn Hernandez
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Robbie Downin Mar 22, 2019 12:39 PM 
NEW EQUIP SETUP: Deliver Vertical Dock for 13in MacBook Pro w/ TB3 (USB-C)  to RWEC 115 for Jaclyn Hernandez [order #11156]
New items: W#20180707[Edit Inv] (vertical dock)
Comes with no cables/etc, will need to use their existing usb-c power and any external adapter in their possession.
Item will be on inventory shelf.
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