Service Request Ticket - # 71595

Service Request Information

CONTACT Name Dantas-Whitney, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 25, 2019 11:35 AM
Department College of Education Phone 88636
Location Email dantasm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150783[Edit Inv] (opens in a new window) Bldg/Room RWEC 222
Service Tag Description Apple MacBook Air -13-inch #Z0TB
Serial No. C1MRW4AVH3QK Location Bilingual MAC laptop, Maria Dantas-Whitney

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 2016 for MAC and above XXXX2015004715; ScreenFlow 7 full license VISA2017007282 MARCH2018; ATLAS.ti v8.4 MAC/WIN Ed Single User VISA2018008831 -Also on W#20140674 MAC laptop for her use only MAR2019 SR#71595 ;

Wireless NIC 98:01:A7:CA:55:29


Bluetooth NIC 98:01:A7:CA:55:2A

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Apr 04, 2019 02:13 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Apr 04, 2019 02:13 PM 
Installation completed!
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Shina Oladiti Apr 04, 2019 07:49 AM 
Task reassigned to Shina Oladiti.
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Shina Oladiti Apr 04, 2019 07:49 AM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Shina Oladiti Apr 04, 2019 07:47 AM 
****This is an email****
Hello,
Are you able to come to my office tomorrow
(Thursday) between 11am and 3pm to install this
software?

BTW, the information you have is not accurate:
Description: INSTALL ATLAS.ti v8.4 MAC/WIN on PC
Desktop W#20130547[Edit Inv] RWEC 223 and MAC laptop
W#20140674[Edit Inv] for Maria (#11158)

Correction:
My office is now in RWEC 222.
I no longer have the PC Desktop. 
I now have two Mac laptops:
#20150783[Edit Inv]
#20140674[Edit Inv]

Thank you,
Maria Dantas-Whitney
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Megan Thibeault Mar 25, 2019 02:14 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shina Oladiti Mar 25, 2019 11:37 AM 
****This is an outgoing email****
Hi Maria,

I need some additional information regarding
service request #71595

Description: INSTALL ATLAS.ti v8.4 MAC/WIN on PC
Desktop W#20130547[Edit Inv] RWEC 223 and MAC laptop
W#20140674[Edit Inv] for Maria (#11158)

I am checking to know when you would like us to
come in for the installation of the software.
Please, get back to us with date and time that is
more convenient for you to have us come in.

Regards,

Shina
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Public
Tricia Flaherty Mar 25, 2019 11:35 AM 
Install ATLAS.ti v8.4 MAC/WIN for Maria Dantas-Whitney, Ed & Leadership RWEC223 on 
W#20130547[Edit Inv] PCdesktop & W#20140674[Edit Inv] MAC laptop 
*she wants it installed on both stations  and this is permitted as long as they are not in use 
simultaneously
installer and license key at: T:\ATLAS.ti\ATLAS.ti_8
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