Service Request Ticket

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Service Request Information

CONTACT	Name	Ryan, Cindy	Date	Mar 25, 2019 12:37 PM
	Department	Education & Leadership	Phone	88605
	Location		Email	ryanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170668 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02W248DHV29	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	8C:85:90:A6:DE:A1
	Bluetooth NIC	8C:85:90:AB:78:0C

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Apr 23, 2019 12:48 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Reggie Johnson	Apr 23, 2019 12:48 PM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Apr 23, 2019 12:48 PM	returned laptop and charger cord	Add Attachment
Megan Thibeault	Apr 23, 2019 08:53 AM	Status changed from (3) Order in Process to (2) Scheduled	Add Attachment
Shina Oladiti	Apr 19, 2019 01:53 PM	**This is an email** Hi, I will be back on campus next week (I'm in Nashville this week). Here's when I'm on campus next week: Tuesday, April 23 8:00-9:45a.m. Wednesday, April 24 10:30a.m.-2:00p.m. Thursday, April 25 8:00a.m.-11:45a.m. & 1:00-3:00p.m. If you let me know when you plan to come by, I can make sure to be in my office. Thanks, Cindy	Add Attachment
Shina Oladiti	Apr 18, 2019 09:12 AM	Machine in OUTBOX	Add Attachment
Shina Oladiti	Apr 18, 2019 08:47 AM	Sent an email for availability.	Add Attachment
Shina Oladiti	Apr 17, 2019 11:53 AM	Left VM.	Add Attachment
Reggie Johnson	Apr 10, 2019 04:46 PM	**This is an outgoing email Hi Cindy, I need some additional information regarding service request #71598 Description: warranty 4/1 9-10** Your charger cord and cpu have been fixed and are working. We are ready to deliver the laptop back to you. When would be a good date and time for a UCS Tech to visit your office and complete this task? Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Apr 09, 2019 11:58 AM	Took her charger to the office and plugged in her laptop. It is no longer beeping. Left on stand up desk for further diagnostics.	Add Attachment
Reggie Johnson	Apr 09, 2019 10:54 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Apr 08, 2019 08:27 AM	**This is an outgoing email Hi Cindy, I need some additional information regarding service request #71598 Description: warranty 4/1 9-10** I Tested your cpu with another charger and there weren't any alerts beeping. Your charger may need to be replaced. When are you available for a UCS Tech to visit your office and pick up your charger? Thank you, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Apr 08, 2019 08:26 AM	Tested her cpu with another charger and there aren't any alerts beeping. Her charger may need to be replaced.	Add Attachment
Reggie Johnson	Apr 05, 2019 03:00 PM	Delivering at 3:30 today	Add Attachment
Reggie Johnson	Apr 05, 2019 12:19 PM	**This is an outgoing email Hi Cindy, I need some additional information regarding service request #71598 Description: warranty 4/1 9-10** Your cpu has been return and is ready to be delivered to you. When is a good date and time for a UCS Tech to visit your office and complete this task? Thanks, Reggie UCS Tech	Add Attachment Public
Megan Thibeault	Apr 05, 2019 12:15 PM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Apr 05, 2019 12:08 PM	Laptop is returned They replaced the Logic Board and eDP Flex cable cowling	Add Attachment
Megan Thibeault	Apr 02, 2019 02:57 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Apr 02, 2019 02:57 PM	UPS 1ZY758V88410022490	Add Attachment
Shina Oladiti	Apr 01, 2019 11:36 AM	Assigned a loaner WOU#20131001	Add Attachment
Shina Oladiti	Apr 01, 2019 11:34 AM	Task reassigned to Megan Eichler.	Add Attachment
Shina Oladiti	Apr 01, 2019 11:34 AM	Did SMC reset worked for like a week, the issue resurfaced again. Did same thing and it did not work.	Add Attachment
Alix Karkanen	Apr 01, 2019 11:11 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Alix Karkanen	Apr 01, 2019 08:20 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Apr 01, 2019 08:20 AM	Same thing is happening again, needs more help, here all day	Add Attachment
Shina Oladiti	Mar 26, 2019 03:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Mar 26, 2019 03:35 PM	Sent her procedure to reset the SMC, she did and got back to me saying it worked fine.	Add Attachment
Brighton Bohnenkamp	Mar 25, 2019 12:37 PM	Charging port not working. Going to bring it in on Monday.	Add Attachment