Service Request Ticket

Service Request Information

CONTACT	Name	Gordon, Travis	Date	Mar 25, 2019 12:42 PM
	Department	The Research Institute	Phone
	Location		Email	gordont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180689 (opens in a new window)	Bldg/Room	OFF
	Service Tag	7M5NNF2	Description	Dell Latitude 7290 12.6-inch ultrabook
	Serial No.	7M5NNF2	Location	Travis Gordon, TRI Traffic Safety Education
	CPU	Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	C8:F7:50:3F:9F:DD
	Wireless NIC	48:F1:7F:5B:78:77

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 04, 2019 09:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Apr 04, 2019 09:32 AM	delivered and setup a local account	Add Attachment
Megan Thibeault	Apr 03, 2019 10:02 AM	Tomorrow setup with Aaron, changed keys.	Add Attachment
Yumin Chen	Mar 26, 2019 02:13 PM	Task reassigned to Megan Eichler.	Add Attachment
Yumin Chen	Mar 26, 2019 02:12 PM	Done. Back to Megan's desk.	Add Attachment
Megan Thibeault	Mar 26, 2019 12:30 PM	Task reassigned to Yumin Chen.	Add Attachment
Megan Thibeault	Mar 26, 2019 12:30 PM	once this is imaged please return the laptop to me.	Add Attachment
Megan Thibeault	Mar 26, 2019 08:39 AM	Yumin started the image, laptop is by his desk.	Add Attachment
Tricia Flaherty	Mar 25, 2019 12:42 PM	This is on INVENTORY counter shelf in ITC008 with NEW Equip Setup form	Add Attachment
Tricia Flaherty	Mar 25, 2019 12:42 PM	Aaron East (8-9237) or Lucinda Milligan (8-8486) for OFF Campus User Travis Gordon, Traffic Safety Education NEED TO BE SETUP UP FOR NON-KMS Office- Windows etc. includes: Monoprice USB-C to VGA & USB-C (F) Dual Port Adapter #15245 VISA2018008784 & EXTERNAL DVD R/W Optical Drive from UCS STOCK - Lite-On External DVD-Writer - Black #EBAU108 VISA2015004919	Add Attachment