Service Request Ticket - # 71611

Service Request Information

CONTACT Name Helyer, Kella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 27, 2019 08:07 AM
Department Financial Aid Phone 88475
Location Email helyerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141184[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 8K3KV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC Pro subscription from XXXX2015004716 serialized desktop MAY2016 RENEWED MAY2017

Wired NIC 98:90:96:DA:64:31

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Mar 29, 2019 12:44 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Mar 29, 2019 12:44 PM 
done!
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Shina Oladiti Mar 29, 2019 12:25 PM 
Brought back monitor with WOU#20110184[Edit Inv] to PDR
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Shina Oladiti Mar 29, 2019 12:24 PM 
Setup completed!
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Shina Oladiti Mar 29, 2019 11:54 AM 
Assigned loaner WOU#20140975[Edit Inv]
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Shina Oladiti Mar 29, 2019 10:30 AM 
****This is an email****
That's great...does 12:00 work for you? That is
the only hour I won't be in meetings today.

Kella
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Shina Oladiti Mar 29, 2019 10:29 AM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Mar 27, 2019 11:41 AM 
Additional Software required: PowerFaids, DL Tools
for Windows, ED Connect 8.
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Shina Oladiti Mar 27, 2019 11:40 AM 
Transferring her file to External drive. Get her a
spare monitor once her computer is ready.
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Megan Thibeault Mar 27, 2019 08:31 AM 
Task reassigned to Shina Oladiti.
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Brighton Bohnenkamp Mar 27, 2019 08:07 AM 
Her computer is running really slow and she thinks 
she has viruses. I had her take a look at sophos 
and 8 malware were popping up
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