Service Request Ticket

Service Request Information

CONTACT	Name	Thibeault, Kevin	Date	Mar 27, 2019 08:08 AM
	Department	University Housing	Phone	88319
	Location		Email	thibeaultk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161113 (opens in a new window)	Bldg/Room	PS
	Service Tag	FL9HJH2	Description	Dell OptiPlex 7040MiniTower i7-6700 QuadCore3.4GHz
	Serial No.	FL9HJH2	Location	Public Safety Security Camera Station #2
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2016005511; Logitech M510 Wireless Mouse (Blue with Logitech unifying receiver #910002533 UCS2018008951;
	Wired NIC	50:9A:4C:04:6B:24

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Apr 17, 2019 08:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Mar 29, 2019 12:14 PM	WSUS should be working again.	Add Attachment
Bradley Karkanen	Mar 27, 2019 03:59 PM	I am rebuilding WSUS to fix this issue.	Add Attachment
Megan Thibeault	Mar 27, 2019 08:39 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Brighton Bohnenkamp	Mar 27, 2019 08:15 AM	Task reassigned to Megan Eichler.	Add Attachment
Brighton Bohnenkamp	Mar 27, 2019 08:08 AM	**This is an email** Hello, Computer #20161113 will not install windows updates. I get the error code 0x80244016. I will be in the office every day this week from 7:30am-4:30pm. Thank you, Kevin Thibeault	Add Attachment