Service Request Ticket - # 71613

Service Request Information

CONTACT Name Hovey, Katrina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 27, 2019 08:59 AM
Department Education & Leadership Phone 88961
Location Email hoveyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170641[Edit Inv] (opens in a new window) Bldg/Room RWEC 119
Service Tag 39LFZM2 Description Dell Latitude 5590 Intel Core i7-8650U, 1.9GHz
Serial No. 39LFZM2 Location Katrina Hovey

CPU Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC 10:65:30:F6:C7:04


Wireless NIC 00:21:6A:FC:98:EC

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Mar 28, 2019 11:23 AM 
Status changed from (2) Scheduled to (5) Completed
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Gino Salazar Mar 28, 2019 11:23 AM 
Helped her out, she is having a google classroom issue that cannot 
be solved by us
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Megan Thibeault Mar 28, 2019 07:37 AM 
Task reassigned to Giovanni Salazar.
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Brighton Bohnenkamp Mar 27, 2019 08:59 AM 
Needs admin rights on her machine. 

She is also having trouble with her google 
classroom. If the admin rights doesn't fix her 
issue John said she might have to talk to 
moodle support because we only help with the 
technical side
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