Service Request Ticket

Service Request Information

CONTACT	Name	Granger Ross, Crystal	Date	Mar 28, 2019 09:03 AM
	Department	Student Health & Counseling Center	Phone	88058
	Location		Email	rossc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140298 (opens in a new window)	Bldg/Room	OFF
	Service Tag	GH7RM22	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	GH7RM22	Location	Singh Residence(contact Dave McEvily)
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 from P0095365; software bundled with GT-S80 scanner includes--Epson SCANw/ Easy Photo Fix, EMC Captiva ISIS, ABBYY Fine Reader,Sprint Plus OCR, NewSoft Presto! BizCard,Adobe Acrobat Std v9 WIN ONLY &PaperPortv11 WIN ONLY--from VISA2015004808 SEE T:\1. Drivers\SCANNERS\EPSON\WorkForceProGT-S80
	Wired NIC	34:17:EB:D3:36:CA

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 29, 2019 08:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Mar 29, 2019 08:44 AM	Done!	Add Attachment
Emma Feldman	Mar 29, 2019 08:09 AM	She called in and said that she is unable to scan in Metcalf program. Available all day except between 11-12.	Add Attachment
Megan Thibeault	Mar 29, 2019 08:02 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Mar 29, 2019 08:02 AM	Can you check on this or text Gio for the status?	Add Attachment
Gino Salazar	Mar 28, 2019 11:22 AM	Started imaging her computer, hd is dead	Add Attachment
Gino Salazar	Mar 28, 2019 10:27 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Mar 28, 2019 09:03 AM	Computer ran updates and she is getting no boot device found error	Add Attachment