Service Request Ticket - # 71623

Service Request Information

CONTACT Name Gardner, Tammy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 28, 2019 09:15 AM
Department Child Development Center Phone 88238
Location Email gardnert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150776[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 30C5HC2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715

Wired NIC 28:F1:0E:0E:CD:BB


Wireless NIC 40:49:0F:06:28:6F

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Apr 01, 2019 01:49 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Apr 01, 2019 01:33 PM 
Both Ethernet and WiFi were on at the same time, once I 
disconnected WiFi it worked
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Gino Salazar Apr 01, 2019 01:25 PM 
Task reassigned to Giovanni Salazar.
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Alix Karkanen Apr 01, 2019 01:11 PM 
Priority changed from (1) Highest Priority to (2) High Priority.
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Alix Karkanen Apr 01, 2019 01:11 PM 
Priority changed from (1) Highest Priority to (2) High Priority.
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Alix Karkanen Apr 01, 2019 01:11 PM 
Priority changed from (1) Highest Priority to (2) High Priority.
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Alix Karkanen Apr 01, 2019 01:11 PM 
****This is an email****
Hi,
My computer in my office is still letting me 
access the Portal or email or internet.  I am 
using the computer in the reception desk and it 
is working fine for me, so something is going 
on with my specific computer.

Thanks.
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Shina Oladiti Mar 28, 2019 10:58 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Mar 28, 2019 10:58 AM 
Done! Network issue.
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Brighton Bohnenkamp Mar 28, 2019 10:27 AM 
****This is an email****
Hi,
Tricia Flaherty emailed that she has the 
license for the program.  I'll be on campus 
today for a little while, then maybe tomorrow, 
definitely Monday morning.  My computer ID is  
W#20141244[Edit Inv] in MA307 .
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Shina Oladiti Mar 28, 2019 09:56 AM 
Task reassigned to Shina Oladiti.
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Brighton Bohnenkamp Mar 28, 2019 09:40 AM 
Status changed from (5) Completed to (1) Pending
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Brighton Bohnenkamp Mar 28, 2019 09:40 AM 
Status changed from (5) Completed to (1) Pending
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Brighton Bohnenkamp Mar 28, 2019 09:40 AM 
never mind, still having issues
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Brighton Bohnenkamp Mar 28, 2019 09:33 AM 
Status changed from (1) Pending to (5) Completed
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Brighton Bohnenkamp Mar 28, 2019 09:33 AM 
Status changed from (1) Pending to (5) Completed
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Brighton Bohnenkamp Mar 28, 2019 09:33 AM 
she fixed it
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Brighton Bohnenkamp Mar 28, 2019 09:15 AM 
Getting "renew SSL certificate error and can't use 
any browser nothing loads
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