Service Request Ticket

Service Request Information

CONTACT	Name	Carrillo-Garcia, Adriana	Date	Mar 28, 2019 09:31 AM
	Department	Admissions Office	Phone	89366
	Location		Email	carrilloa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150086 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5P49V52	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5P49V52	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	64:00:6A:58:D6:72

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 28, 2019 04:41 PM	Brought back the loaner machine. And update inventory accordingly.	Add Attachment
Shina Oladiti	Mar 28, 2019 04:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Mar 28, 2019 04:39 PM	Done!	Add Attachment
Shina Oladiti	Mar 28, 2019 10:59 AM	Setup the loaner and imaging the actual machine on standup desk.	Add Attachment
Shina Oladiti	Mar 28, 2019 10:05 AM	Assigned Loaner WOU#20150695	Add Attachment
Shina Oladiti	Mar 28, 2019 10:02 AM	**This is an email** Hi Shina, Yes, I have backed up the files I need. -Adriana	Add Attachment
Shina Oladiti	Mar 28, 2019 10:00 AM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Mar 28, 2019 10:00 AM	Sent an email to ensure that she backed up her files.	Add Attachment
Brighton Bohnenkamp	Mar 28, 2019 09:31 AM	**This is an email** Good morning, I have been having problems with my computer lately. It has been very slow and I was wondering if you all can pick it up today so it can get re-imaged? I will need a loaner in the meantime. My computer number is 20150086 Thank you, Adriana	Add Attachment