Service Request Ticket

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Service Request Information

CONTACT	Name	Darby, Cheri	Date	Mar 28, 2019 02:49 PM
	Department	Business Services	Phone	88837
	Location		Email	darbyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20180759 (opens in a new window)	Bldg/Room	WEL 221
	Service Tag	69QZKS2	Description	Dell UltraSharp 24 USB-C Monitor #U2419HC
	Serial No.	69QZKS2	Location	Cheri Darby

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Tricia Flaherty	Apr 19, 2019 11:54 AM	replacement is W#20180759	Add Attachment
Gino Salazar	Apr 16, 2019 12:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Apr 16, 2019 12:23 PM	Delivered!	Add Attachment
Gino Salazar	Apr 16, 2019 11:46 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Peter Puettmann	Apr 15, 2019 03:13 PM	**This is an outgoing email** Hi Cheri , We have your replacement monitor (see description below) and are ready to set it up for you. When would be a good time for a technician to come and set that up for you? thanks! Description: NEW EQUIP SETUP: Deliver Dell UltraSharp 24 U2419HC for 2nd monitor to Admin 102A (order11170)	Add Attachment Public
Robbie Downin	Apr 15, 2019 01:54 PM	Task reassigned to UCS Tech.	Add Attachment
Robbie Downin	Apr 15, 2019 01:54 PM	Replacement monitor received, on the inventory counter in box. Ready for delivery	Add Attachment
Tricia Flaherty	Apr 08, 2019 12:37 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Apr 08, 2019 12:37 PM	moved this to my queue ... replacement monitor ordered 4- 8-2018 or order #11194 to replace this damaged display	Add Attachment
Shina Oladiti	Apr 08, 2019 10:45 AM	The monitor was broken and Tricia asked me to put it on the desk behind her.	Add Attachment
Shina Oladiti	Apr 08, 2019 10:45 AM	Putting in a request for a new one.	Add Attachment
Alix Karkanen	Apr 08, 2019 08:12 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Alix Karkanen	Apr 08, 2019 08:12 AM	Cheri called to let us know she's ready, and to come by anytime. She also wants to know if someone can bring a few monitor wipes with them.	Add Attachment
Shina Oladiti	Apr 04, 2019 10:52 AM	Her desk is coming in tomorrow, she would let us know once her desk is in.	Add Attachment
Megan Thibeault	Apr 04, 2019 10:42 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Apr 04, 2019 10:42 AM	Can you call to see if we can set this up for her?	Add Attachment
Emma Feldman	Mar 29, 2019 09:05 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Emma Feldman	Mar 29, 2019 09:05 AM	She called and said her Firefox updated again and she is unable to get into Banner now. She is hoping that someone can come out and get back to old version on her computer.	Add Attachment
Yumin Chen	Mar 28, 2019 04:08 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Yumin Chen	Mar 28, 2019 04:08 PM	She is waiting for her desk, she will email when everything is ready.	Add Attachment
Yumin Chen	Mar 28, 2019 02:54 PM	**This is an outgoing email** Hi Cheri, I need some additional information regarding service request #71628 Description: NEW EQUIP SETUP: Deliver Dell UltraSharp 24 U2419HC for 2nd monitor to Admin 102A (order11170) You new monitor is ready. What time is good for us to come to deliver? Thanks! Yumin UCS	Add Attachment Public
Megan Thibeault	Mar 28, 2019 02:51 PM	Task reassigned to Yumin Chen.	Add Attachment
Tricia Flaherty	Mar 28, 2019 02:49 PM	for use as 2nd monitor with PC desktop W#20141216 and monitor 20140999 for Cheri Darby AD102 (Cashiers office, Business Services) , it is on the Inventory Counter in ITC008 with Invoice	Add Attachment