Service Request Ticket - # 71633

Service Request Information

CONTACT Name Erckenbrack, Leticia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 29, 2019 10:53 AM
Department Student Enrichment Program Phone 88032
Location Email erckenbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150085[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 5P48V52 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 64:00:6A:58:D3:E7

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Apr 02, 2019 01:57 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Apr 02, 2019 01:57 PM 
This has been delivered.
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Shandelle Plasker Apr 02, 2019 11:05 AM 
****This is an email****
Hi letitia,

Your machine is all done and ready to be 
delivered. Do you have available today for me 
to deliver this?


Thank you,
Shandelle
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Shandelle Plasker Apr 01, 2019 08:52 AM 
Task reassigned to Shandelle Pepper.
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Emma Feldman Mar 29, 2019 04:01 PM 
She was very understanding and we rescheduled this
for 4/1 at 10am!
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Emma Feldman Mar 29, 2019 03:59 PM 
Left a message about getting availability for next
week just in case.
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Emma Feldman Mar 29, 2019 10:53 AM 
She said her computer is becoming increasingly
slow and she has to power it off and on pretty
often throughout the day.
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