Service Request Ticket - # 71641

Service Request Information

CONTACT Name Wallen, Timothy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 01, 2019 08:21 AM
Department Facilities Services Phone 88050
Location Email wallent@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130709[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35L3M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35L3M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:9A:7D:B0

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Apr 04, 2019 08:24 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Apr 04, 2019 08:24 AM 
Done!
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Shina Oladiti Apr 01, 2019 10:59 AM 
Imaging his machine now. He confirmed that there
is not data on the hard-drive
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Shina Oladiti Apr 01, 2019 09:58 AM 
Assigned a loaner with WOU#20150695[Edit Inv]
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Shina Oladiti Apr 01, 2019 08:23 AM 
Task reassigned to Shina Oladiti.
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Alix Karkanen Apr 01, 2019 08:21 AM 
When tim tries to turn on his computer, he just 
gets 'error no boot device found'
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