Service Request Ticket - # 71644

Service Request Ticket - # 71644

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Service Request Information

CONTACT	Name	Morgan, Shelby	Date	Apr 01, 2019 09:22 AM
	Department	The Research Institute	Phone	88754
	Location		Email	morgans@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170524 (opens in a new window)	Bldg/Room	TODD 242
	Service Tag		Description	Apple MacBook Pro 13-inch Space Gray #Z0UK
	Serial No.	C02W32GUHV2H	Location	Shelby Morgan (replacing W#20130783)
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006551; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop JAN2018 SR#66480
	Wireless NIC	8C:85:90:AB:63:7F
	Bluetooth NIC	8C:85:90:AA:87:C2

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Apr 23, 2019 11:19 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Reggie Johnson	Apr 23, 2019 11:19 AM	reinstalled sophos and services all presently running.	Add Attachment
Megan Thibeault	Apr 23, 2019 09:43 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Apr 23, 2019 09:43 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Apr 23, 2019 09:43 AM	Please contact before going over	Add Attachment
Megan Thibeault	Apr 23, 2019 09:43 AM	**This is an email** Hi Megan, No worries. I actually have no meetings today so anytime would be good for me. Let me know if that works for you. Thanks!	Add Attachment
Megan Thibeault	Apr 11, 2019 08:32 AM	**This is an outgoing email** Hi Shelby, We were just following up with you regarding a service request that we have for you. (#71644) Description: Sophos Reinstall on W20170524 We were wondering when a good time for a tech to stop by and fix your Sophos anti-virus software on your laptop. Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Apr 02, 2019 09:58 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Apr 02, 2019 09:57 AM	**This is an outgoing email** Hi Shelby, We were just following up with you regarding a service request that we have for you. (#71644) Description: Sophos Reinstall on W20170524 We were wondering when a good time for a tech to stop by and fix your Sophos anti-virus software on your laptop. Thanks, Megan Eichler	Add Attachment Public
Brittany Franklin	Apr 01, 2019 09:22 AM	Sophos is missing service on W20170524. Will need reinstall. Tamper Protection Code: 385478874607	Add Attachment