Service Request Ticket - # 71645

Service Request Information

CONTACT Name Cannon, Melissa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 01, 2019 09:27 AM
Department Behavioral Sciences Division Phone 88512
Location Email cannonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150771[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro 13-inch w/ Retina Display #Z0QN
Serial No. C02RW1LUFVH6 Location Going to PDR

CPU Intel Core i5(2.7GHz dual-core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education-Office 201* for MAC License from XXXX2015004715,Adobe Acrobat DC (Pro)subscription from XXXX2016005512 serialized desktop AUG2016; TRANSFER TO NEW LAPTOP W#20190529 APR2020 SR75860: ATLAS.ti Educational Single User License (PC & MAC) from vISA2015005438, SPSS v* from Student Tech site license auth codes renews July 1st every year(v24 AUG2017); MAXQDA Plus v12 Single-User ED license VISA201706553 AUG2017 SR64663;

Wireless NIC 98:01:A7:A0:80:87


Bluetooth NIC 98:01:A7:A0:80:88

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Apr 10, 2019 03:54 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Gino Salazar Apr 10, 2019 01:35 PM 
Updated her OS and deleted the things Sophos saw
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Alix Karkanen Apr 10, 2019 12:39 PM 
Needs to leave in about 45 minutes
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Alix Karkanen Apr 10, 2019 12:38 PM 
Task reassigned to Giovanni Salazar.
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Reggie Johnson Apr 03, 2019 02:07 PM 
Task reassigned to UCS Tech.
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Reggie Johnson Apr 03, 2019 02:06 PM 
Rebooted cpu and ran a scan. Alert is still 
present. Brittney suggested to enter tamper code 
and then clear alerts.
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Megan Thibeault Apr 02, 2019 11:15 AM 
Task reassigned to Reggie Johnson.
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Megan Thibeault Apr 02, 2019 11:15 AM 
****This is an email****
Hi Megan,

I'm not sure what that is about, but I am happy to
have a tech stop by, as I actually have a couple
of other issues I'd like to address. I will be
here in my office today until 2pm and then again
from about 3:30 to 6:30pm. Otherwise, next week I
have some flexibility.

Thank you!
-Melissa
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Megan Thibeault Apr 02, 2019 09:59 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Apr 02, 2019 09:59 AM 
****This is an outgoing email****
Hi Melissa,

We were just following up with you regarding a
service request that we have for you.  (#71645)

Description: Sophos Clear Alerts on W20150771

We were wondering when a good time is for you to
have a tech stop by and clear an anti-virus alert
on your laptop.

Thanks,
Megan Eichler
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Public
Brittany Franklin Apr 01, 2019 09:27 AM 
The alerts in Sophos just need to be cleared from the console on the 
machine.
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