Service Request Ticket - # 71646

Service Request Information

CONTACT Name Landon-Hays, Melanie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 01, 2019 09:30 AM
Department College of Education Phone 89223
Location Email haysm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20141271[Edit Inv] (opens in a new window) Bldg/Room NONE
Service Tag Description Apple MacBook Air 13.3 #Z0RJ
Serial No. C1MPX3SVG944 Location Going to PDR

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from XXXX2014004298

Wireless NIC E0:AC:CB:6D:0F:5C


Bluetooth NIC E0:AC:CB:6D:0F:5D

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Megan Thibeault Jun 21, 2019 09:56 AM 
Task reassigned to Self Resolved.
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Megan Thibeault Jun 21, 2019 09:56 AM 
Task reassigned to Self Resolved.
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Megan Thibeault Jun 21, 2019 09:56 AM 
Looks good in Sophos now!
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Megan Thibeault Apr 11, 2019 08:45 AM 
****This is an outgoing email****
Hi Melanie,

We were just following up with you regarding a
service request that we have for you.  (#71646)

Description: Sophos Remove PUA on W20141271

We were wondering when a good time for a tech to
stop by and remove a file off of your machine that
Sophos (our anti-virus) has found. 

Thanks,
Megan Eichler
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Public
Megan Thibeault Apr 02, 2019 10:01 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Apr 02, 2019 10:01 AM 
****This is an outgoing email****
Hi Melanie,

We were just following up with you regarding a
service request that we have for you.  (#71646)

Description: Sophos Remove PUA on W20141271

We were wondering when a good time for a tech to
stop by and remove a file off of your machine that
Sophos (our anti-virus) has found. 

Thanks,
Megan Eichler
 Add Attachment
Public
Brittany Franklin Apr 01, 2019 09:30 AM 
Sophos found a PUA on W20141271.

Please remove 'Bundlore' at '/Volumes/Player/Player_999.app/Contents/MacOS/jWjhVIZksMsbykR0aTuvXQCLr6r5qJM'
and then clear the trash once you've cleaned the PUA up.

Then, please put in my queue :)
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