Service Request Ticket

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Service Request Information

CONTACT	Name	Hedgepeth, Sandra	Date	Apr 01, 2019 09:44 AM
	Department	Creative Arts/Theater-Dance	Phone	88739
	Location		Email	hedgepes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140656 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MPP2DDDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from xxxx2014004298 TRANSFERED from W#20090900: Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114
	Wired NIC	98:5A:EB:CC:8F:EA
	Wireless NIC	C0:CE:CD:EB:70:F9
	Bluetooth NIC	C0:CE:CD:EB:70:FA

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 22, 2019 08:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Oct 22, 2019 08:26 AM	Cleared on Friday Oct 18th. She is getting a new computer and is only using this one to transfer files.	Add Attachment
Megan Thibeault	Oct 22, 2019 07:54 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Oct 17, 2019 02:13 PM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Oct 17, 2019 02:13 PM	Computer is getting replaced	Add Attachment
Megan Thibeault	Oct 17, 2019 02:13 PM	See SR 73513	Add Attachment
Megan Thibeault	Oct 17, 2019 02:12 PM	**This is an outgoing email** Hi Sandra, We were just emailing you regarding a service request that we have for you. (#71647) Sophos Clear Alerts on W20140656 We need a time to come by and fix Sophos on your iMac. This is a security flaw in your system that needs updated asap. When would work best for someone to stop by? Thanks, Megan Thibeault	Add Attachment Public
Brittany Franklin	Aug 28, 2019 02:11 PM	Task reassigned to UCS Tech.	Add Attachment
John Rushing	Jul 31, 2019 04:03 PM	I called and left a voice message.	Add Attachment
Peter Puettmann	Jul 22, 2019 03:27 PM	Task reassigned to John Rushing.	Add Attachment
Peter Puettmann	Jul 22, 2019 03:27 PM	Hey john please speak with me as soon as you see this task. i have LOTS of info	Add Attachment
Stephanie Magee	Jul 22, 2019 02:36 PM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Jul 22, 2019 02:30 PM	Sandy called today and needs to be called back, she spoke with me about answering a question that I didn't know. 5039314140	Add Attachment
Stephanie Magee	Jul 09, 2019 11:53 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Stephanie Magee	Jul 09, 2019 11:53 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Stephanie Magee	Jul 09, 2019 11:53 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Stephanie Magee	Jul 09, 2019 11:53 AM	Sandy is available July 29th after 11 July 30 - 31 after 1:45 August 1 after 1:45 She has also request John help her with this, very adamant that her computer is bananas and only John can help .... Sandy also mentioned issues with printing from acrobat, she cant print from that software AT ALL. And her printer connects to her laptop just fine but does not connect to the scanner portion of the printer.	Add Attachment
Joe Collinsworth	Jul 02, 2019 04:11 PM	Status changed from (7) Waiting for Contact to (4) On Hold	Add Attachment
Joe Collinsworth	Jun 28, 2019 10:52 AM	left voicemail	Add Attachment
Joe Collinsworth	Jun 27, 2019 10:32 AM	Front desk said she won't be on campus until September, gonna try calling her	Add Attachment
Megan Thibeault	Jun 27, 2019 09:58 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Jun 27, 2019 09:58 AM	Want to see if you can find Sandy. Maybe check with the front desk area to find out when she works	Add Attachment
Megan Thibeault	Jun 21, 2019 09:56 AM	**This is an outgoing email** Hi Sandy, We were just following up with you regarding a service request that we have for you. (#71647) Description: Sophos Clear Alerts on W20140656 We were wondering when a good time for a tech to stop by and clear a Sophos alert off your laptop. Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Apr 11, 2019 08:46 AM	**This is an outgoing email** Hi Sandy, We were just following up with you regarding a service request that we have for you. (#71647) Description: Sophos Clear Alerts on W20140656 We were wondering when a good time for a tech to stop by and clear a Sophos alert off your laptop. Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Apr 02, 2019 10:02 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Apr 02, 2019 10:02 AM	**This is an outgoing email** Hi Sandy, We were just following up with you regarding a service request that we have for you. (#71647) Description: Sophos Clear Alerts on W20140656 We were wondering when a good time for a tech to stop by and clear a Sophos alert off your laptop. Thanks, Megan Eichler	Add Attachment Public
Brittany Franklin	Apr 01, 2019 09:44 AM	Clear alerts on the Sophos console on the machine W20140656.	Add Attachment